2. 1. What service users and carers say about our services – the friends and family test

3. Friends & Family:
Positive Response (June 2017)

4. 2. Staffing indicators Supervision, appraisal and sickness absence

5. Staffing: supervision (June),
appraisal (June) and sickness (May)

6. 3. Statutory / Mandatory training rates

7. Stat / Man training (June 2017)

8. Stat / Man training continued…

9. 4. Bank & Agency usage

10. Agency

11. Agency Average weekly shifts Aug – Oct 2016 = 393 Nov – Jan 2017 = 375
Feb – Apr 2017 = 475
May – July 2017 = 508

12. 5. Out of Trust bed usage

13. Out of Trust placements

14. 6. Delayed Transfers of Care

15. Delayed Transfers of Care (DTOC)
-- Trend by type of bed (16th Apr to 15th July 2017)

16. Delayed Transfers of Care (DTOC)
-- Trend by reason (16th Apr to 15th July 2017)

17. 7. NHS Improvement: compliance with operational performance metrics

18. NHSI: Compliance Dashboard (Month 3)