1. eGovernment Resources Network & the Austrian e-Government Reference model
Peter Reichstädter Austrian Federal Chancellery / Division of ICT-Strategy
A-1014 Vienna, Ballhausplatz 2

2. Agenda Motivation Interoperability Reference Model - eGRN
… into detail
Conclusion - Future aspects

3. Strategy : Information
Avoid duplication
Enhance efficiency
Allow transparency
Information
Administration
Citizen
Business

4. e-Government in Austria
eGovernment act
Security layer
Identity link
Delivery service
ePayment
eGovernment act
Security layer
Identity link
Delivery service
ePayment
Directory services
Electronical file system
(Federation of) Portals
PPP
Styleguide
Policies
Modules for online applications (MOA)
Registers

5. ‘Typical’ E-Government process
Forms
Formular
Styleguide
New proceeding with electronic notification(s)
Fill in
Signature CitizenCard
Electronic delivery
payment/MOA
zustellung.gv.at
E-Banking with eps 2 MOAs
buergerkarte.at

6. The Austrian Approach
System Integration - Interoperable communications architecture
Coordinated among different levels of Government
Crossing sectors
Securing organisational, semantic and technical interoperability
Providing the main building blocks centrally as open standards
Running several Working Groups from government representatives at local, regional and federal level
Coordinated by a lead WG (AG Kommarch)
Open standards as a prerequisite
Based on international standards (XML, Web Services, SOAP, etc.)
Independent of platforms
Coordinated development of organisational and technical specs

7. Austrian interoperability framework (AIF)
Aufbau
Historischer Zugang
Ebenen und Einteilungen
Teilnehmer und Untergruppen
Inhalt

8. architectural model : and standardisation
why : the architectural model reflects and implements the legal framework
what : basic building blocks to enable a higher speed of implementation;
services and structures that should not be left to the SW-vendor (e.g. for reasons of change management)
measures taken : ABC-guide to eGovernment, quality seal, open source eGovernment 8

9. Projects …
eID
eInvoice
eDelivery
MOA –modules, …

10. Agenda Motivation Interoperability Reference Model - eGRN
… into detail
Conclusion - Future aspects

11. Building the European eGovernment Resource Network
TODAY TOMORROW
LOCAL eSERVICES PAN EUROPEAN eSERVICES
ACCESS BY COUNTRY ACCESS TO ALL COUNTRIES
INTERACTIVITY INTEROPERABILITY
With citizens & users
HIGH IMPACT eGOVERNMENT SERVICES
WILL SUPPORT THE CREATION OF EUROPEAN ECONOMIC
AND SOCIAL IDENTITY

12. EU level? Portals? Partial overview of available eGov services
designed with specific target or type of administration in mind
difficult to sustain, relying heavily on manual “harvesting” of data from existing services
Fine for partial views but not for overview
Project (administration) specific organisation

13. Can you imagine today…
Looking for goods or services without some reference plan or pointers (“Yellow Pages”)?
Goods on sale without labels or lists of ingredients…?
Scaling up requires standards…
classification and terminology
labelling
visibility
…as does any EU-level eGov resources network

14. If a Resources Network is to work…
Needs to provide added value:
offer clear, commonly agreed descriptions of eGovernment service components
offer simple navigation through the maze of portals, services and sites that carry content
offer mechanisms for cooperation: deliver better services through better “buying power”
provide “high-street” visibility
work across boundaries, whilst respecting existing national infrastructures

15. Resources are not the problem…
No shortage of resources:
plenty of projects under way
most administrations have some eGov activities
…even for the standards needed:
OASIS, CEN, UN/CEFACT
European Commission, Member States
But impact is limited by focussing on single projects or objectives

16. Getting the ball rolling…
Recognition of needs
common terminology, common “catalogue” of eService components available
Recognition of benefits
economies of scale through cooperation
foundation for cross-border eServices
at policy-making level

17. The Collaboration Model
The main lesson is:
Resource sharing is often more about a willingness to cooperate and collaborate, than it is about the availability of actual resources to be shared.
The main question is:
Can we apply this model to the vast area of eGovernment resource sharing in Europe?

18. Providing added value A virtual network? eGovernment Framework
Sustainablility
Through
Sharing
eGovernment
observatory
Good Practice
Awards
Framework
Re-usable
components
Common
Specifications for
Interoperability

19. Advantages No new project
just a “new frame of mind”: a “reflex of collaboration”
“label” and identify existing resources
“anything” can go under the common banner
Doesn’t solve all the problems itself, but makes them
move visible
easier to identify and manage
more likely to be solved coherently
Provides high-level oversight

20. What is missing …
Structure and methodology in case of a broader coordination and communication
Adequate and non-discriminatory service model in case of a large dissemination ?

21. Conclusion Identify your services Service descriptions & catalogues
harmonisation
don’t forget on syntactical and environmental aspects of interoperability – system integration is more than technical, semantical and organisational interoperability

22. Conclusion

23. Thank you for your attention
Questions?
Federal Chancellery / ICT-strategy
Results and specifications available online (unfortunately only in German ☺, but we’re doing our best … )