1. Office Etiquette

2. Program Objectives (1 of 2)
Understand why office etiquette is important.
How you should use your cell phone, telephone, and Facebook at work.
Learn what is important when working in open and partitioned workplaces/offices.

3. Program Objectives (2 of 2)
Follow gift-giving guidelines for the office and sending business greeting cards.
Explore important teleclass etiquette.

4. Definition
Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

5. Why Office Etiquette? (1 of 3)
Etiquette refers to the conventional requirements of social behavior.
More simply, it means knowing how to act.
Different situations require different types of etiquette.
Office behavior is important if you want to set a good example.
We are getting bigger as an institution!!

6. Why Office Etiquette? (2 of 3)
Top five reasons given by surveyed managers, for firing employees:
Bad language.
Excessive workplace gossip.
Drinking on the job.
Leaving without telling anyone.
Too many personal calls.
Imagine at a Christian Organization like ourselves

7. Why Office Etiquette? (3 of 3)
Five worst breaches of office etiquette:
Eating someone else’s food from the fridge.
Bad hygiene.
Bad habits.
Drinking on the job.
Wastefulness with paper.

8. Top Rules for Office Attire
You are representing the college!
The Dress code!
No Jeans
No Flip Flops
No Dirty Clothes
We are lax, but there are minimal guidelines to abide by

9. Top Rules for Using Your Work Phone
Be polite
While not breaking school policy
Return calls in appropriate timing
Speaker phone = closed door
Be considerate of what the person on the other end is hearing.
i.e., picking up the phone while it is on speaker.
Remember: You are a representative of the college

10. Top Rules for Communicating at Work
We are a Christian College and have a flow of communication.
Unless, you are someone's supervisor, you have no right to talk to someone from an authoritative perspective.
Flow Chart of Communication
Simple Rule: Treat Others with Respect.
Be considerate of their well-being

11. Top Rules for Using Cell Phones at Work
Having your cell phone at work can be useful and also be very disruptive.
When it comes to using your cell phone at work, you have to be mindful of your co-workers and your boss, not to mention your own ability to get your job done.

12. Keep it Silent
If you have your cell phone at work, it should not ring.
If you don't want to turn off your cell phone completely, at least set it to vibrate.
The sounds of different ring tones going off all the time can be very annoying to others.

13. Top Rules for Meetings at Work
Internal Meetings
Be On Time
Consult the SFBC Calendar
Be intentional and on topic
Be considerate of other’s timings
Be respectful of the presenter
External Meetings
Dress appropriately
Respect the individual in front of you
DO not eat
DO not answer your phone
Close your door
Basic Rule: Give them your full attention

14. Expecting the Unexpected
A Servant’s Heart
Take initiative
If you see something that needs to be cleaned or easily picked up
Within reason and capabilities
We don’t have maintenance
Therefore, it is a team effort

15. Top Rules for Timing At Work
Be on time
If you are going to be more than 10 minutes late, let me know
Maintain your schedule
We are flexible, but let me know
Basic Rule: Make sure you reach your scheduled hours
Different Atmosphere of the workplace

16. Top Rules for Email Etiquette
Similar to phone etiquette
Be polite
While still getting the point across
ing people you have a relationship with vs. ing people you do not
Proper grammar and spelling
Read your s before clicking send

17. Sample Email that Emphasizes Importance
South Florida Bible College Theological Seminary "Excellence in Education" Good Day Name, As of today, you have not made any payments for Fall semester. Our policy is that by Drop/Add, August 26th, if no payments have been made, your enrollment will be cancelled. It is now September 2nd. Please go into Populi and make a payment today or contact the billing department work out a payment plan if you do not have one set up. This is vital, if no payment is received or set up, we will cancel your enrollment. God Bless,  Josiah Stephan 1100 S Federal Highway Deerfield Beach, FL Phone: Fax:
Confidentiality Notice

18. Working in Open or Partitioned Workspaces
Be EXTRA considerate
Noise
Meetings
Talking on the phone
Thoughts?