1. A Campus-Based Shared IT Services Framework for the UC
Opening Slide
Discussion with the ITLC
By Emily Deere, Kian Colestock, and Gabe Youtsey

2. Why are we here?
Charged to draft a conceptual framework for campus-based shared IT services: high quality, consistent, sustainable, broad adoption
Support and build upon the two pillars in the foundation for collaboration
Allow campuses to focus on the services that differentiate us rather than commodity IT services that do not
Seeking feedback on the framework and support from the ITLC for further development of it
11/30/2018

3. Objective #1: Address Barriers from the Past
Centralized model selected versus ‘shared services’ model
Professionalized delivery not uniform across all campuses
Sustainable funding models and governance required for success
Need ROI and metric data to demonstrate opportunities for shared services and elicit adoption from campuses
11/30/2018

4. Solutions Location-based IT Centers of Excellence (IT CoE)
Own, manage and provide system-wide services
Partner with business units to provide uniform business processes
Partner with IT groups to provide sound architectural decisions and interoperability
Campus Consumers
Adopt shared services and participate in system wide governance
Promote uniform business processes and architectural standards
Champion campus needs for professionalized service delivery and ROI
Shared Services Innovation Center (SSIC)
Provide a sustainable framework to the UC system for location-based shared services
Support core operations, coordinate metrics & deliver reports
11/30/2018

5. How Shared Services is done Today ‘Ground-up Collaborations’
11/30/2018

6. Objective #2: Create a Lightweight Facilitation Point for Shared Services
SSIC
11/30/2018

7. Objective #3: Ensure the CoE and SSIC have Clear, Complimentary Roles
Funding
CoE
Manage funding for their service Manage budgets and reporting
SSIC
Develop framework models for COE
Aid in identifying services and ROI for consumers
Governance
SSIC
Provide governance models and tools
Mediate, advise, and provide metrics for consumers
CoE
Lead governance teams
Manage change management
CoE
SSIC KM
SSIC
Create KM sites etc.
CoE
Participate in collecting best practices ….
ITSM Operations
CoE
Tier level support
SSIC
Advise on best practices
Centralized services where applicable
11/30/2018

8. Objective #4: Develop Effective Shared Service Governance
Leverage existing ITLC governance with additional elements for services
Define a shared service strategy based on UC priorities
Oversee the roll out of new shared IT services
Ensure the portfolio of shared IT services is meeting its objectives
Ensure best practices for security, privacy, IT operations management, architecture, vendor selection are in place and followed
11/30/2018

9. Shared Service Governance: Roles
ITLC
(primary & subcommittee members)
Campus IT
Service Teams
Governance Roles
Shared Service Innovation Center
Campus Business Stakeholders
11/30/2018

10. Shared Service Innovation Center
Objective #5: Provide UC Locations an Incentive for Adoption
Shared Service Innovation Center
11/30/2018

11. (primary & subcommittee members)
Leverage the Ability to Scale to Lower Service Costs
TLC
(primary & subcommittee members)
11/30/2018

12. Net result is a best of breed service at a lower cost
Locally Managed
(Cost Equivalent)
Potential Campus
Savings
11/30/2018

13. Knowledge Management Best practices Development / SDLC
IT Service Management
Transition
Professional delivery
11/30/2018

14. Questions