1. Providing a positive return on student investment;
N.Raisman & Associates
Providing a positive return on student investment;
Making students feel welcome and valuable in the classroom and on campus;
Providing the care, concern and services needed to retain students in a college or university…

2. From making a school into Cheers University…
N.Raisman & Associates
From making a school into Cheers University…
to scheduling and advising to classroom decorum and assistance…
to all the services that can yield success for students

3. What do students want? 4. Help when needed 3. Office hours-scheduling
N.Raisman & Associates
What do students want?
5. People who care and know their name at the least
4. Help when needed
3. Office hours-scheduling
2. Parking
and number 1………..

4. A full return on their investment
N.Raisman & Associates
Students Expect
A full return on their investment

5. Students Expect a Strong Return on Their Investment
N.Raisman & Associates
Students Expect a Strong
Return on Their Investment
Fiscal
Emotional
Affective 10 10

6. N.Raisman & Associates
And # 1 is……..
A positive environment that encourages learning and makes them feel valued

7. If you don’t care - pretend
N.Raisman & Associates
Feet and Greet Zones
Dean Schaar Plus
If you don’t care - pretend

8. Feet and Greet Zones N.Raisman & Associates decompression
Greeting Zone

9. N.Raisman & Associates
Feet and Greet Zones
Greeting Zone

10. Feet and Greet Zones Hi? How are you? okay N.Raisman & Associates
Greeting Zone

11. N.Raisman & Associates
Feet and Greet Zones
Just okay? Is there anything I can do to make it better than just okay?
Greeting Zone

12. Feet and Greet Zones Nah. I’m really fine. Thanks for asking
N.Raisman & Associates
Feet and Greet Zones
Nah. I’m really fine. Thanks for asking
Great, If I can help, just get in touch. I’m Prof X
Greeting Zone

13. Silos The shuffle N.Raisman & Associates students academics advising
admissions
students
registrar
bursar
financial aid
academics advising

14. N.Raisman & Associates admissions bursar registrar academics advising
students
academics advising

15. N.Raisman & Associates
Starting Point
Give a Name
Get a Name

16. N.Raisman & Associates

17. Career Planning from Day 1
N.Raisman & Associates
Orient to Success
Study Skills
Time Management
Money Management
Career Planning from Day 1

18. N.Raisman & Associates

19. Do not do to others what you would not want them to do to….
Do not do to another what is hateful to you 24 24

20. Your daughter, Your son, Your mother or father
All Else I Would Say on Tier One Academic Customer Service is Commentary 25 25
AcademicMAPS Dr. Neal A. Raisman

21. N.Raisman & Associates

22. N.Raisman & Associates