1. Digital Edge Solutions Overview Services -2014 – Application Support

2. Agenda 1)Quick view of Digital Edge? Digital Edge Service structure Datacenter Operation services Digital Edge Professional Services 2)Professional Services What do this services cover? How it works? Example of DBA Advisory Review 3)Application Services How it works Example of SharePoint Example of OpenText 4)Digital Edge Value Why Digital Edge?

3. 3 Digital Edge Services Structure Datacenter Operation Management Monitoring & Operations Desk Hardware Services Hybrid Cloud & Hosting IT Transparency Compliance Professional Services Enterprise StorageDBA ServicesVirtualization Application Support

4. 4 Digital Edge Services Day to Day Operation Services Datacenter Operation Management Monitoring & Operations Desk

5. 5 Digital Edge Services Datacenter Operation Management 1.Alerts – Response, remediation, escalation 2.Tickets – Assignment, Classification, Processing, Reporting 3.Scheduled activities – performing reporting

6. Standard Monitoring General Information Monitoring Rules Status Defined Support Processes Escalation

7. Performance Statistics

8. Database Monitoring

9. Database Monitoring - Examples

11. Email Monitoring

12. Business Process Monitoring Business process monitoring includes but not limited to: -Receiving or not receiving files on time. -Multistep process completion -Transaction Started or Not Started -Transaction finished or not finished -Log entries analysis -Task start and finish -Error catching

13. Digital Edge Professional Services

14. 14 Datacenter Operation Management Professional Services Enterprise Storage DBA Services Virtualization Services Digital Edge Professional Services Design and Provisioning Operational Audits and Advisory Administrator Troubleshooting and maintenance Database Design, HA Clustering, Implementation and Administration Operational Audits and Advisory Performance analysis and tuning Trending and capacity planning Capacity and resource planning, Provisioning and Implementation Local and Geographical HA clustering Operational Audits and Advisory Administration and Performance tuning Application Support Deployment,, Configuration Implementation Application Specific Monitoring Standard Operational Procedures SLA, Troubleshooting, Change management Customization, Tuning, Integrations

15. What is Covered Digital Edge enters into 2 types of engagements: Full coverage Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include: -Deployments, implementations, integrations, customization -Tuning and troubleshooting -SLA enforcement -Change Management -Defined by contract Advisory coverage -Scheduled Advisory report -On demand analysis, troubleshooting, tuning -On demand reconfiguration, deployment, change

16. What are Advisory Services? Digital Edge designed our Advisory Reports or Audits for following areas: Oracle/MS SQL Server/MySQL DBA analysis Enterprise storage analysis. VMWare infrastructure analysis. Our Advisories covers the following aspects: Capacity utilization and trend analysis Performance analysis Incidents and Changes analysis Reconfiguration and patching recommendations

17. Application Support Services

18. Today business moves too fast for traditional IT models to be able to follow. It becomes increasingly hard to bring new applications in house and provision high availability and business continuity for all new components as well as integration pieces with older systems.

19. What is covered Digital Edge enters into 2 types of engagements: Full coverage Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include: -Deployments, implementations, integrations, customization -Tuning and troubleshooting -SLA enforcement -Change Management -Defined by contract Advisory coverage -Scheduled Advisory report -On demand analysis, troubleshooting, tuning -On demand reconfiguration, deployment, change

20. Application Support Services Digital Edge provides structural support supporting following enterprise class systems and applications -Database Engines (MS SQL Server, Oracle RAC, MySQL) -Mail Servers (Exchange, Lotus Notes) -SAP -Microsoft SharePoint -Microsoft Dynamics -IBM Cognos -Information Builders WebFocus -Open Text -RedDot -Xinet

21. Application Support – MS Share Point A Financial Client Architecture Example Back office Accounting System Fund Allocation System Investor Relationship Management System

22. Application Support – MS Share Point A Financial Client Architecture Screen Shots

23. Application Support – MS Share Point A Financial Client Architecture Screen Shots

24. Application Support – MS Share Point Digital Edge Support Model 1.Setup and configuration 2.Support of the SLAs of the product 3.Implementation of high availability and disaster recovery 4.Customization 5.SharePoint programing and third party software integration 6.Performance tuning and troubleshooting 7.Implementation of new features

25. Application Support – MS Share Point A Workflow Example Excel Based templates Easily Editable but management Daily, Weekly, Monthly task list per department SharePoint Schedule for daily, weekly, monthly task generation

26. Application Support – MS Share Point Workflow Screen Shots

27. Application Support – MS Share Point Workflow Screen Shots

28. Application Support – MS Share Point Digital Edge Support Model 1.Setup and configuration 2.Support of the SLAs of the product 3.Implementation of high availability and disaster recovery 4.Customization 5.SharePoint programing and third party software integration 6.Performance tuning and troubleshooting 7.Implementation of new features

29. Application Support – CMS Digital Edge Support Model 1.Setup and configuration 2.Support of the SLAs of the product 3.Implementation of high availability and disaster recovery 4.Customization 5.SharePoint programing and third party software integration 6.Performance tuning and troubleshooting 7.Implementation of new features

30. Firewall Logical Architecture (ver 3) Development Environment Only developers interacts with this environment Write implementation code for CMS & LiveServer All content in this environment is dummy Developers release only implementation code from this environment. Developers Release development code to test environment Testers Test Environment Before testing, test environment is build as copy from Staging environment Once staging environment is copied over testing environment, new development code is applied on it. Testing is executed by test team Content Editors Release to Staging Back Release to test Staging Environment Once testing is successfully executed, only new development code is brought over to the Staging environment. No content is brought over. This is content loading environment. Content editors create & maintain content in this environment. Draft version Release to Pre-Prod Pre Production Environment New/Edited content is published in draft mode to Pre-Prod. Reviewers review content & send offline approval via email. Workflow approver approves the content in the CMS and set it in release mode Released content then gets published to the production environment Internet End Users Internet Reviewers Approval Released version Release to Prod

31. Physical Architecture (ver 3) Firewall CMS Live Server Test CMS Project Test LS Project Test LS Project Test Env Dev CMS Project Dev LS Project Dev LS Project Dev Env CMS Staging CMS Project Firewall Internet End Users MOD Reviewers Pre Prod Production Approval

32. Application Support – CMS – Change promotion

33. Application Support – CMS administration

36. Boost Company Operations using Shared IT Resource Pools Leverage our IT expertise Utilize our 24/7 Operational Staff Concentrate on Asset Management & Vendor Strategies Apply our negotiation tactics to save 10-20% more on your purchases Save by instituting our partner relations & knowledgebase Gain Your Time Back… Our Service Value Digital Edge delivers SMART IT Services that :

37. Digital Edge- Our Value Streamline IT Operations Increase Market Awareness Grow IT Expertise Enhance corporate assets Ensure business continuity Guarantee System reliability Defining Business / IT Goals Leveraging Best Practice Strategies LIMITING Purchasing RISKs Minimize IT Complexity Plan Future Growth Enhance Productivity Digital Edge Offers Complete & Unified Solutions that :