1. Lean Healthcare Deployment and Sustainability Overview
Dr. Joan Burtner
Certified Quality Engineer
Associate Professor of
Industrial Engineering and Industrial Management

2. Textbook Author: Mark L. Dean, Ph.D.
Education
Doctorate in Clinical Psychology
Master’s Degree: Electrical Engineering
Master’s Degree: Management
Other Recent Publications
Healing Healthcare (2012)
Lean Memory Jogger for Healthcare (2012)
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016

3. ISE 428 ETM 528 JMB Lean Healthcare Overview
Table of Contents - 1 Ch
Title 1
The Business Case for Lean Healthcare 7
Plan the Lean Transformation Summit 2
The Lean Transformation Process 8
Conduct the Transformation Summit 3
Implementing Lean in Healthcare 9
Ensure Enterprise Transformation Results 4
Healing Pathway Analysis 10
Standardize Best Practices 5
Engage the Senior Leadership Team 11
Plan the Healing Pathway Analysis 6
Develop and Document the Governance Structure 12
Understand the Current State
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016

4. ISE 428 ETM 528 JMB Lean Healthcare Overview
Table of Contents - 2 Ch
Title
Chapter 17 Subtopics 13
Design the Future State
Six Sigma 14
Ensure Healing Pathway Transformation Results
Visual Management 15
Just Do Its
Mistake-Proofing 16
Rapid Improvement Events
Kanban Systems 17
Project (See subtopics to right)
Setup Reduction 18
Use Lean to Execute Strategic and Emerging Operational Objectives
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016

5. ISE 428 ETM 528 JMB Lean Healthcare Overview
SAMPLE GLOSSARY
Value Stream (page 9)
A series of one or more processes that result in the delivery of a service or a product
Healing Pathway (page 9)
Value stream through which patients flow
Value Stream Map (page 212)
An illustration that uses simple graphics or icons to show the sequence and movement of information, materials, and actions in a value stream
Value-Added Activity (page 212)
Activity performed during the production or delivery of a product or service that increases its value to the customer
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016

6. ISE 428 ETM 528 JMB Lean Healthcare Overview
References / Contact Information
Dean, M.L. (2013). Lean Healthcare Deployment and Sustainability. New York, NY: McGraw Hill.
Contact Information:
Dr. Joan Burtner
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016

7. PowerPoint Presentation Assignment
Who will make the presentations?
Students enrolled in ETM 528
Chapters/Pages will be assigned
Who will be tested on the content of the presentations?
Students enrolled in ISE 428
What are the written presentation requirements?
Use this presentation as a guide (modify header/footer)
9 – 18 slides, including a Glossary Slide
At least two graphics (Include source credit)
Presenter’s name on first and last slide
ISE 428 ETM 528 JMB Lean Healthcare Overview
Spring 2016