1. Swimming with Waste Goggles on
Christine Stewart
Macresco Ltd

2. Is This a Typical Day?
I’ve produced all this information and no-one uses it!
I can’t get on with my job because I am waiting for someone else!
My diary is full of meetings where we don’t do anything!
That piece of work has disappeared into a black hole!
My in-tray is full of overdue work!
I’ve been hunting for that information for ages!
I’ve sent that back twice and it’s still not right!
I haven’t got time to do my job properly!

3. Where does my Time go? - Waste
Moving stuff around – Transport
Too much stuff or not enough – Inventory
Moving me around to get what I need to do my job – Movement
Waiting for information or someone to do something – Delay
Not getting the job right first time – Errors
No idea where things are – Unclear Communication
I don’t feel valued or fully utilised – People
Can’t respond quickly enough – Opportunity Lost
Same job being done different places - Duplication

4. The Penny Game

5. Lessons from the Penny Game
It’s about moving the working not about what is easy for you
A smaller batch size gives a quicker response
Beware automatic mode
If the focus is on time what happens to the quality?

6. Or, Is This a Typical Day?
I know and understand what is needed from me.
I understand who can help me and how long they need to do their job.
All my meetings are productive and are used to make decisions.
I know exactly where all work is at any given time no matter who has it.
All my work meets the agreed delivery time.
I can find any information I need in 30 seconds.
All work is right first time.
I feel I have more control over what and how I do my work. Everything I do is value added.