1. Consumer Protection Online
1. Consumers and Technology
2. Trust and Confidence
3. Case Study: Online Financial Services
4. Policy Framework
5. Legislation
6. Australian Codes of Conduct
7. International regimes
8. Conclusion

2. Introduction
1. Consumers and Technology
2. Trust and Confidence

3. 3. Case Study: Online Financial Services
3.1. Complexity of Products
3.2. Online Calculators
3.3. Independence
3.4. Disclosure
3.5. Identification
3.6. Complaints
3.7. Privacy
3.8. Access and cost
3.9. Jurisdiction
3.10. Terms and Conditions

4. 4. Policy Framework
4.1. Contract
4.2. Payment
4.3. Conduct

5. ‘Instruments’ 5. Legislation 6. Australian Codes of Conduct
Australian Consumer Law/ Competition and Consumer Act
6. Australian Codes of Conduct
6.1. EFT Code of Conduct
6.2. Smart Card Code
6.3. Telecommunications Codes
6.4. Internet Industry Association Code of Conduct
6.5. Australian Direct Marketing Association (ADMA) Industry Code of Practice
6.6. The Model Code

6. Looking further 7. International regimes 8. Conclusion
7.1. EU Directive
7.2. OECD Guidelines
8. Conclusion