1. Types of Losses in Service industries
There are 16 types of losses in service industries
Work System
Work Time
Waiting Time (h/year)
Environment (Euro)
Search time (h/year)
Clarity of Information (h/yr)
Interruption (h/year)
Unclear Targets (h/year)
Information Over (h/year)
Technology (h/year)
Transportation (h/year)
Employee
Business Process
Creativity ( number)
Inventory (h/year)
Know How (quality)
Handover (h/year)
Health (h/year)
Work Procedure (h/year)
Errors (h/year)

2. Study of time losses in the office
Observed :weekly work time
Gross Work Time
40.7
100%
Time Losses due to
Description H %
Rank
Min
Max
Searching
For documentation,files,all types of information
1.5
3.7% 4
0.0
10.0
Waiting
For IT programs,colleagues,signatures,etc. 5
12.0
Disruption
Of the actual work thorugh interruptions
2.5
6.2% 1
11.0
Pursuit
Of missing information,colleagues who cannot be reached
1.8
4.5% 3
15.0
Participation
In efficient, overly long meeting without Results 2
5.0%
8.0
Sorting out
Of excess information,advertising, ,spam,etc
1.2
2.9% 8
13.0
Clarification
Of badly delegated,unclear or confusing tasks
1.4
3.5% 6
Correcting
Of incorrect,incomplete entries/inputs
3.4% 7
Tracking
Of complicated,redundant or bureaucratic process
2.8% 9
Transporting
Of papers from and to the copier,post,etc
0.9
2.3% 10
5.0
Total Time Losses
15.4
38%
For the actual productive work there is only
Net Work Time
25.3
62%

3. Tractor Component RTU ENO. 9 XXXYYY RTU ENO. 9 AECO xyz 67gh
Daressalaam

4. No Marking
Marking

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