1. Managing Information Technology

2. Start / Stop / Continue Create upward feedback Do as a group
Identify three items in each area
Present to me
I will not respond
I may ask for clarification
Later
I will respond to group

3. Information What information do businesses keep and use?
What information have you been exposed to today?

4. INFORMATION An organizational resource and tool
e.g. McDonalds, Walmart, Target
Can you name others?
A resource that must be managed carefully
Associated costs for production, distribution, security, storage, and retrieval

5. INFORMATION Global explosion Global accessibility Internet
Private networks
Often considered “intellectual property”
Managed by information systems
Often considered a strategic differentiator
Facebook
Google
Apple
Target

6. Information Technology
Resources used to manage information
Computers, networks, phones, fax, etc.
Often distinction between IT and systems development (IS)

7. Useful Information Accurate How accurate do you need it?
What’s the cost of an error?
Timely
Out of date may mean not accurate
Complete
Do you see the total picture?
Relevant
Companies often collect lots of data that is not relevant

8. Need to Control Information
Get more data than can process
Used data mining
Need to control it
Check data entering the system
“Garbage in, garbage out.”
Check data in work flows
Check data leaving the organization

9. Information Users First level managers Middle managers
Executive management
Knowledge workers
Text distinguishes functional areas vs. knowledge workers
Others do not make this distinction

10. Information Systems Transaction Processing Systems (TPS)
Office Automation Systems (OAS)
Work flows, MS Office
Management Information Systems (MIS)
Provide reports, schedules, budgets
Decision Support Systems (DSS)
Analyze problems. How much to make, order, enter new markets …
Enterprise Resource Planning Systems (ERP)
Large, integrated systems for orders, inventory, accounting, payroll, …
Executive Support Systems (ESS)
High level analysis
Expert Systems and AI
E.g. loan approval, medical diagnosis

11. Internet Internet and intranet Need to have outside access
Need to protect corporate information
Security
Firewalls
Separate networks
Mail filters
Backups
Technology-People-Policy tradeoff

12. The Threat Tree Outsider Threat Unintentional Natural Intentional
software bugs
system overloads
fires
hardware failures
floods
poorly trained administrators
earthquakes
errors and accidents
hurricanes
uniformed, unmotivated
extreme heat
incompetent custodians
extreme cold
Outsider
Insider
hacker - spy
fraud
organized crime
competitor
disgruntled employee
former employee
contract employee

13. Managing Information Systems
Determine needs (requirements)
Hardware (incl. performance)
Software
Networking
Staff
Integrate
Document & Train
Test
Evaluate and monitor
Needs change

14. Business Examples American Airlines – Fuel Control at Harrah’s
Finagle a Bagel – Operations
Coke – The Bottlers
Fed Ex
Little Guys
American Airlines – Gathering Storm
Cruise Inc. – Bottom Line