1. Harvard University Information Systems
IvyPlus at Brown University
Nancy Kinchla Steve Rivers Leo Donnelly
Harvard University Information Systems

2. Telecommunications Current State - End of June,06
Still Centrex, 5ESS: 30K lines (+.6%)
Still Octel Aria 350: 16K boxes (+3.7%)
Activity high: M/A/C 13K; Repairs 3K
Operator Calls: 300K (-22.9%)
ACD calls (I3): 1.1M (+29.7)
Usage minutes: 35M (-5.9%)
Wired Jacks: 52K (+3.7%)
Harvard University Information Systems

3. Speech rec implemented – back-up directory assistance
Highlights - Projects
Speech rec implemented – back-up directory assistance
Changed audio conferencing platform to Conference America
Web conferencing 2 vendor strategy: Webex and Elluminate. Contract phase.
Disaster recovery implemented for Voic and I3: 2 sites, more to come
IP Video (Video Furnace) implemented – retiring legacy video network.
Harvard University Information Systems

4. What’s Keeping us busy now?
Web – all the time. Change, updates, on-line functionality (service orders). Conducting an increasing amount of business over the web.
Convergence strategy. Retiring the existing Cisco VoIP pilot. RFP for UM, vendor vision invitations for UC.
Cellular – Provisioning, billing. Extensive IBRD project; growth of voice/data plans, wireless cards; TEM investigation
Pandemic Plan - University approach, communications considered a critical component
Exchange and AD – Central Admin first.
Harvard University Information Systems

5. Infrastructure for communications Unified network (we think) platform
The Next Few Years…..
A new campus in Allston (contiguous to HBS) – 50 year build out planned
Infrastructure for communications
Unified network (we think) platform
First Science building complex, 2009
Impetus for Unified Communications, strategy formulated over next few years.
Harvard University Information Systems

6. Network Overview, Projects, Allston

7. Network Infrastructure Scope
Serving the entire Harvard University Networking Community
125,000+ users on the Harvard Core Network – Schools, Faculties, Departments and Affiliates
1,000,000+ users served by the NoX – New England’s Internet2 Aggregation Point
>500,000 IP Addresses routed on the Harvard Border
/16 (Harvard’s Primary Class B) is 56% assigned
/16 (Harvard’s Primary Class B assigned to LMAnet) is 80% assigned
>250 Miles of Harvard owned Fiber Plant supports the University Network Infrastructure
The NOC maintains ~500 Network Devices across the entire infrastructure
>350,000 lines of router/switch configuration code
Total Core Network Traffic averages ~ Terabytes daily
Real-Time Border Gateway Complex and Core Network Security Operations
13.3 million IDS hits in FY06
10,400 auto-alerts generated from IDS thresholding strategy
We trigger auto-alerts off a groomed signature set of 23 sigs
Stateful packet inspection of all Border traffic (~20 Terabytes/day) with IDS and ADS technologies provides unprecedented traffic visibility which translates into greater security awareness and forensics capabilities
Harvard University Information Systems

8. Reliable Network Services Delivery
University Border Gateway Complex % Service Reliability
External Gateway for the entire University community
Total daily traffic average TeraBytes
2 Commercial Providers - Qwest and Cogent, both dual connected at 1 GigE
NoX is dual connected as well - 10 GigE and 1GigE, 10 GigE uplink to I2 Backbone
Core Network – 19 major network elements % uptime
Cisco 7600 and 6500 Class chassis
143,075 lines of router/switch configuration code across core network as of 3/14/07
30,429 lines are Firewall/ACL rulesets
Domain Name Service % uptime
>197,000 Domain Records hosted by the Harvard’s Primary Master DNS cluster
>10% annual growth seen in volume of Harvard Domain Name entries
>300,000,000 average weekly queries against Master DNS Cluster
University Relays – % uptime
~12,000 University Aliases being served
>1,500,000 Messages forwarded weekly
~40 Gigabytes of data forwarded weekly
UIS NOC Level 3 network support continues to expand
28,225 live jacks supported ao 9/01/06
23% annual increase
Harvard University Information Systems

9. Harvard University Core Network
Harvard University Information Systems

10. FY08 Initiative Planning
Security, Security and more Security!
Continue with core network robustness initiatives
Dual SUP720’s and FWSM’s where possible
Improve fiber plant physical diversity as budget allows
Router and Fiber site upgrades - Rack, Power, Cooling and Security improvements where required
Infrastructure protection and security initiatives
Initiatives supporting the expanding footprint of the University Core Network
Allston Area Initiatives
LMA/Fenway expansion
Additional RESnet locations
Wireless network expansion and upgrades
Migrate NOC VPN offering from client based to clientless SSL architecture
Core Network Rollout of PacketFence System
Centralized NAC via HUID/PIN
Monitoring of validated systems for worm/viri infection
Immediate isolation and reporting of infected/hostile systems
Harvard University Information Systems