1. Death Certificate Filing
TEAM MEASURES
TEAM MEMBERS:
Reduce processing time by 40% in 4 weeks
Reduce error rates by 50% in 4 weeks
Mailed in certificates have 50% error rate
Drs. not inputting death info
Increase GAVERS filings over paper filings over next 6 months
Training needed
Reduce telephone interruptions by 50% within 2 weeks of new phone recording
Training needed
Time spent inputting death info into GAVERS
Trishuna, Deborah, Hannah, Wanda
Log in needed for backup staff
Cross Training
Training needed for drs
Implemented Ideas
IMPROVEMENTS IN PROCESS
Workplace coverage
Scanned copies too dark
What
Who
When
Physical layout of office changed
Training for FDs
Debbie
May 30
Adjust resolution on scanner
Website update
Written job steps
Telephone recordings
Wanda
May 30
Scanning paper files
GAVERS kiosk in area
Cross Training
Hannah
May 30
Security paper pre-embossed
Website
All, then to Hannah
May 30
Inspect all filings; funeral homes make changes
Job Aides
Systems
Kiosk in area
Wanda
May 30