1. Presented by Elliott Masie, Bob Mosher and Conrad Gottfredson
Job Aids AREN’T DEAD!!
"The Road Ahead: The PS Community of the Future"
Presented by Elliott Masie, Bob Mosher and Conrad Gottfredson
©APPLY Synergies, all rights reserved

2. Copyright APPLY Synergies 2015
3 Generations of “Job Aids”:
Paper
Digital
SMART
Copyright APPLY Synergies 2015

3. Smart
ORCHESTRATED
DIGITAL
PAPER
ADAPTIVE

4. The 5 Moments of Need When Learning for the First Time
Formal
Instruction
(Train)
When Learning for the First Time
When Wanting to Learn More
When Trying to Apply and/or Remember
When Something Goes Wrong
When Something Changes
Performance
Support
(Transfer/ Sustain)

5. Apply Do performers need help remembering specific tasks?
Is there a need for support before performance? (Planners)
Is there a need for support during performance? (Sidekicks)
Is there a need for support after performance? (QuickChecks)
Do performers need help remembering specific tasks?
Do performers need help remembering specific concepts?
Is there information performers need to review?
Would a planning tool be useful?
Do performers need help remembering/completi ng specific tasks (system, non-system, principle governed)?
Are there tasks that independently merit real-time support?
Do performers need access to information?
Do performers need access to specific tools?
Is there justification for individual pursuit of ongoing performance improvement?
Is there opportunity for peer evaluation?
Is there need to capture lessons learned?
Is there capability to capture performance for post evaluation?

6. Is there a need for support before performance? (Planners)
Is there a need for support during performance? (Sidekicks)
Is there a need for support after performance? (QuickChecks)
Change
Has there been any change in performance requirements?
Is there new or updated information?
Should performers determine personal performance gap?
Solve
Are there potential problems/challenges that require planning?
Should “lessons learned” be available as planners?
Are there potential problems/challenges?
Is the determination of problem resolution counterintuitive?
Is there ongoing value in capturing solutions with lessons learned?