1. Learning To See The Waste In YOUR World

2. DALE SCHATTENKIRK, CHRP, LSSMBB
President / CEO
BONITA MATUSHEWSKI, BA, LSSBB
Vice-President, Training & Development

9. What Are Our Opportunities
Government is overworked in many sectors
This is not your parents government
Staff shortages (real or perceived)
Work load and expectations
Public expectations Generation X ….. Watch out
Speed of services
Impatient customers
Global perspective
Knowledge at our finger tips
Question everything
Understand that we are “paying” for the services

10.
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11. No organization can depend on genius; the supply is always scarce and unreliable.
The purpose of an organization is to enable common people to do uncommon things.
Peter Drucker

13. Defects
Overproduction
Waiting
Non-Utilized talent
Transportation
Inventory
Motion
Excess Processing

14. Run the sticky note exercise here, cool tool to take home with them
LEAN versus Six Sigma

15. Define
Measure
Analyze
Improve
Control
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16. P - What D - How S - How well A - Are we done
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17. Dietary Flow
Resident Assessment Instrument Minimum Data Set Daily Care Recording
Facility Space Constraints
Leadership Communication Challenges
Dietary Supplies Ordering System

18. Lessons from the sticky note
Run the sticky note exercise here, cool tool to take home with them
Lessons from the sticky note

20. 5S

22. Leadership

23. It’s about identifying your truth,
your level of dissatisfaction with that truth,
and your willingness to alter that truth
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24. A plan
(Five Years)

25. 80% Firefighting
80% Proactive

26. To take on an organizational transformation you must have a reason
To take on an organizational transformation you must have a reason! What is your burning platform? Your impetuous to change.

28. 12/1/2018

29. Knowledge of how your system works

31. Internal Capacity

33. Engagement Empowerment Leadership A plan (maybe even long term)
Leadership, a plan, teamwork, capacity, knowledge.
Knowledge
Capacity

34. 3,000,000
1 minute
85%
7-10 days
Perseverance
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35. Airplane story