1. Organisational Communication

2. Road Map Importance Concept/ Meaning Definition Case study
Models for Diagnosis to Help with Prognosis
Feedback

3. Importance To a large extent, an organisation is communication
Communication bolsters an organisation’s total effectiveness
Stimulative ‘information-intensive’ jobs are the norm which require dexterity in communication
Employees who are more ‘in-the-know’ are in demand
Good communication skills are imperative for promotion
Helps handle voluminous flow of information to facilitate decision making

4. Concept Communicative actions Creating messages or displays
Interpreting messages or displays

5. Definition
Organisational communication is an evolutionary, culturally dependent process of sharing information and creating relationships in environments designed for manageable, goal-oriented behaviour.
Gerald L. Wilson
H. Lloyd Goodall
Christopher L. Waagen

6. Models for Diagnosis The One-Way Model The Interaction Model
Two-Person Relationship Model
The Communication-in-Context Model
The Strategic Model

7. Message delivery and techniques
(I) The One-Way Model
Message delivery and techniques
Sender
Receiver

9. (II) The Interaction Model
Feedback
Noise
Noise
Receiver
(Decodes message)
Sender
(Encodes message)
Message (Delivered through channels and media
Possible additional feedback to receiver 8

10. (III) The two-Person Relationship Model
A’s View of, and behaviour toward, B
B’s view of, and behaviour toward, A
B’s view of (way of thinking and feeling about) B
A’s view of (way of thinking and feeling about) A

11. Group characteristics
(IV) The Communication-in-Context Model
Task
characteristics
Organization structure
& culture
Communicative behavior
between individuals
Group characteristics

12. (V) A Strategic Model: The Organisation-Environment Transaction
The environment
Information available in the environment from outside parties
The Organisation
Information received from the environment
Information transmitted by
the organisation
Strategy formation

13. Business Idioms for the Day
Blue chip company
Above board
Get down to brass tracks
Bricks and mortar/ bricks and clicks
Pass the buck