1. COMPUTER TROUBLESHOOTING
Technology
Mrs. Huddleston

2. Huddleston - Troubleshooting
How to fix something when it’s not working properly (problem solving).
Huddleston - Troubleshooting

3. Booting: to start up a computer and load its operating system
Cold Boot: starting/restarting your computer from no power
Turning on for the first time
Turn off, wait, turn back on
AKA Hard Boot
Warm Boot: restarting your computer while the power stays on
AKA Soft Boot
Huddleston - Troubleshooting

4. Troubleshooting Steps
Press Ctrl-Alt-Delete at the same time.
This will bring up the Windows Security Dialog Box.
Choose Task Manager.
This will bring up a list of all applications running.
Highlight the program that is “Not Responding” and End Task.
This will close only that program.
Huddleston - Troubleshooting

5. Performing a Warm Boot Cont.
If the first try didn’t work, try again.
If it still doesn’t work, perform a soft boot.
If none of the above works, perform a cold boot.
Perform a forced shutdown (press and hold the on button.)
If a forced shutdown doesn’t work, unplug it and remove the battery and try again.
Huddleston - Troubleshooting

6. Other Computer Problems
Power is on, but nothing happens:
Check port connections and outlets.
Make sure everything is plugged in tightly and securely.
Cords should not be tightly wrapped or severely bent.
Huddleston - Troubleshooting

7. Contacting Tech Support
Never return a faulty machine without contacting the FRA Help Desk first.
Have the following info ready:
Product name, configuration number, serial number, and purchase date.
Conditions under which problem occurs.
Any errors messages.
Type of connected devices (if applicable).
Notes of what you’ve tried so far.
Huddleston - Troubleshooting

8. Huddleston - Troubleshooting
Printer Problems
Before printing check to make sure:
The power is on.
There is paper in the tray.
The printer is “On-Line.”
All cords are tightly and securely in place.
Huddleston - Troubleshooting

9. Huddleston - Troubleshooting
Printer Problems cont.
If all of the above is fine, and there is still a printer error:
Go to Start-Printers and Faxes or use the printer icon on the task bar.
Double-click the checked printer.
Check settings in the printer window.
Clear any unnecessary print jobs from the queue.
Huddleston - Troubleshooting