1. Operational Diversity
Ann Millington, HR Director KFRS

2. Operational Diversity
Diversity means People – change the agenda and change the language
Focus on Service Delivery – fire fighters have always served people – they buy into the service agenda
Need Leadership from Members and Senior Management
Mainstreamed into all areas of the organisation

3. Operational Diversity
Impact Assessment – in Reports, Projects and Mainstream
Kent Community Information A-Z
Operational Phrase Book
Stakeholder Events and Panels
Special Projects
Knowing the Station Ground - Mosaic

4. Operational Diversity
Workforce Strategy needs to Match – focus on behaviours through appraisal, succession and team management
Empowerment – let people run with there own local projects and then join it up

5. Operational Diversity
Remember the Point
Why do we want to work for an FRS?
Who do you want to work with?
How will we feel success?