1. Shared ICT Infrastructure in the LGMA
Paul McSweeney
CEO

2. Local Government Management Agency
HR policy
IR policy and representation
LG Research
Corporate Services
Application development & support
Infrastructure provision & support
Business process consultancy
Corporate Services

3. Concentration of skills
Shared Services use the advantages of local and centralised approaches to create greater value for users/clients/customers
Concentration of skills
No local say in costs
Different standards
Simplified
Performance culture
Maintain control of decisions
Distant, remote
Standardised
Replication of effort
Allow for management’s priorities
Core competencies
Single systems
Lack of agility
Replication of costs
2+2=5
Direct customer relationship
Economies of scale
Inconsistent approaches
Best practice
Disenfranchised
Fragmented
Shared
Centralised

4. Shared ICT Infrastructure Services
Web hosting Co-location Shared applications hosting

5. Data Centre Metrics
Power infrastructure, Cooling, Fire suppression, Network connectivity, UPS, Generator, Technical talent
Power – 29 MW per month (1.6 MW per month for a house)
28 racks (2 metres)
141 physical servers
51 Tb (20b single-spaced type-written pages)
1 GB/s connectivity PH -> DEG (movie download < 1 sec)
5.94 million km or 15 ½ times the average distance from the earth to the moon (A4 pages laid end-to-end) or 226 times the height of Mount Everest laid one on top of the other.

6. Web hosting customers An Bord Altranais
Mid East Regional Authority/ RPG
An Garda Siochana
National Archives
Aras an Uachtarain
National Disability Authority
Attorney General
National Educational Welfare Board
Auditor General
Office of Director of Corporate
Enforcement
Central Statistics Office
Office of Disability Appeals
Civil Service Credit Union
Office of Information Commissioner
Cora Systems
Office of Public Works
Courts Services
Office of Public Works, Flood Mapping
DCENR
Office of Refugee Applications
DCENR makeitsecure.ie
Ordinance Survey Ireland
Sustainable Energy Ireland
Dept Environ, Heritage & Local Gov
Water Services National Training Group
Dept of Foreign Affairs
Non Principal Private Residence
Dept. Enterprise, Trade and Employment
Carlow Co Co
Dept. of Arts, Sport and Tourism
Cavan Co Co
Dept. Of Defense
Clare Co Co
Dept. of Foreign Affairs
Laois County Council
Dept. of Justice, Equality & Law Reform
Leitrim County Ccouncil
DoEHLG , HPMS
Longford County Council
ePayments
Louth County Council
Privated Residential Tenancies Board
Department of Taoiseach
Property Registration Authority
Department of Transport
Equality Authority
Meath County Council
Geological Survey Ireland
Monaghan County Council
Health Research Board
North Tipperary County Council
Health Services National Partnership Forum
Offaly Co Co
Houses of the Oireachtas
Roscommon County Council
Institute of Marine
Sligo County Council
Irish Blood Transfusion Service
Waterford City Council
Irish Prisons Service
Waterford County Council
Judicial Studies Institute
Westmeath County Council
Legal Aid Board
Wexford County Council
Wicklow County Council
Department of Education and Sciences

7. Co-location and Shared Applications hosting
Private Residential Tenancies Board
Sustainable Energy Ireland
Dept of Foreign Affairs
Human Resources Personnel & Superannuation ( 27 Local Authorities)
Non Principal Private Residence (national)
eHEGS (15 Local Authorities)
Extranet (7 agencies/LA’s/Gov dept)

8. Physical Locations Data Electronics Group Tier IV classification
ISO 9001: 2008
All IT and cooling equipment is independently dual-powered, including chillers and Heating, Ventilating and Air Conditioning (HVAC) systems.
Fault tolerant site infrastructure with electrical power storage and distribution facilities guaranteeing % availability
Phoenix House, Dublin 7
2001

9. Service Features Redundancy & resilience Emergency on-call support
Data security
Intrusion detection and prevention protection service
Physical security
Secure updating
Full data backup
Choice of server technologies
Maintain and support SQL environment
Server management
External monitoring
VMWare
Internal monitoring & management
Statistical web reporting
Consultancy services
Load balancing
Government Networks

10. Web hosting – service bundles
No.
Service
Description 1
Basic Website
Web-hosting, dns, remote access, patching. 2
Backups
Service 1 plus backup & recovery services. 3
Monitoring
Service 1/ 1+2 plus monitoring and alerts on a 24 x 7 x 365 basis. 4
SQL Services
SQL services including patching, recovery options and database support. 5
High Availability Services
Service 4 plus clustering and access to a high performance storage area network (SAN) 6
High End Services
These are specialised services such as load balancing solutions, dedicated DMZ’s and other bespoke solutions. 7
Trending
Trending Analysis 8
VPN Tunnel
VPN site to LGMA, charge is applied where customer is not already paying for High End Services package
VPN site to multisite, charge is applied where customer is not already paying for High End Services package

11. Co-location – service bundles
No.
Service
Description 1
Basic
Rack space, conditioned and uninterrupted power allocation 2
Infrastructure
Service 1 plus Network Infrastructure (firewalls, routers, switches, etc) bandwidth, tape changing & Operating System patching 3
Services
Service 2 plus backup and recovery of data, SQL database support and data storage.

12. The Seven characteristics of Shared Services
Clearly documented services
Central management of services
Mature, scalable processes
Rationalised policies, assets and processes
Financial management framework
Service management
Sourcing model

13. Shared ICT Infrastructure in the LGMA
Paul McSweeney
CEO