1. Physician Adoption Strategies
Felicia Gordon, BSN, RN(C), CPHQ
Director of Quality Mgmt,
Information Mgmt & Research

2. Covenant Health System
Lubbock, TX
1348 beds
2 campuses
450 active physicians on staff
Physician Connect
Go-live April, 2003
6 month install

3. Physician Training Groups Office Staff One-on-One Immediate feedback
Immediate acceptance
Physicians training physicians
Office Staff
One-on-One
Physician training – WOW !
What a great day !
I had envisioned a great response but it was even better.
We had 8 docs for the 0700 training. Then we began training their office staff. We held open training sessions every hour until 1800 that day.
At the noon session, the docs arrived early and stayed late. We trained 23 at one time. They were yelling across the room at their buds saying “Check this out!” and “Look at Ms. So & so’s results”. They were whipping out their PDA’s and noting their passwords. They didn’t even eat lunch. One of the pulmonologists called me over and said “This is the best thing Covenant has ever done for us.”
By the end of the day we had trained 43 physicians and over 150 office staff members.

4. The Next Year Additional users Additional functionality
Inpatient nursing units
Physician dictation
“Old Chart” requests
Additional functionality
Graphing results
PACS
Blood Gas results
Inpatient Rounding (Pocket PC)
Additional links
Medical Staff Website and On-call schedule
Pre-printed order sets

5. Benefits
Hospitalist program widely accepted due to referring physicians ability to track patient progress
Physician satisfaction survey results high for technology
Improved “on call” experience
Fewer requests in Medical Records department
Physician offices have information they need

6. Usage Statistics
Inpatient Rounding

7. Issues Messaging is not used Marketing and growth The NEXT Portal
Not found to be important to our physicians
Marketing and growth
No permanent support staff in place
The NEXT Portal
Document imaging post-discharge
What to use when
Single sign-on