1. Key person Orientation
Inter-Aide
Key person Orientation

2. Agenda
Understanding the need for Inter-Aide, your Employee Assistance Program
About Homewood HealthTM?
Using Inter-Aide as a resource
Recognizing the “troubled employee”
Suggesting Inter-Aide appropriately
Inter-Aide services are provided by Standard Life in association with Homewood Health™, a trusted Employee Assistance Program (EAP) provider who has been offering services since 1979.
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3. The Need for Support Rising costs of mental illness
1/3 of long-term disabilities are due to mental or nervous disorders.
- Standard Life long-term disability claims data.
Higher demands on supervisors/managers
80/20 rule (20% of your staff takes up 80% of your time)
Pressure to manage your “management style”
Expectations to do more with less
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4. About Homewood Health™
Canadian EAP organization since 1979
Leader in mental health and addiction services
Standard Life’s business partner for Inter- Aide services
1,200,000 employees and family members covered in Canada
Over 3,500 counsellors across Canada
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5. What is Inter-Aide? Voluntary and confidential
24/7 help line (365 days)
By phone, online and face to face
Short-term and “solution-focused” counselling
Access to a network of specialists for a wide range of problems
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6. Eligibility Who is eligible? Employees Immediate family:
Spouse or common-law partner
Children or children of spouse or common-law partner
Eligible family members for up to three (3) months following the death of the insured employee
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7. Counselling Inter-Aide Counselling network
Multidisciplinary team of psychologists, social workers, registered therapists, etc.
Counselling available to match the diversity of the Canadian population
Professional counsellors:
Doctorate or Master’s degree
Minimum of five (5) to seven (7) years of experience
Member of a professional association
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8. Inter-Aide can help with
Family matters: relationship issues, youth or parenting issues, blended family challenges
Couple issues: such as relationship issues and separation/divorce
Work-related problems: professional burnout, stress, career orientation and job dissatisfaction
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9. Inter-Aide can help with
Personal/Mental health problems: depression or anxiety, grief, bereavement, isolation, anger, low self-esteem
Addictions: compulsive gambling, alcohol and drug abuse
Health problems: such as chronic illness and pain.
And more
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10. Work-Life Balance Services
What are Work-Life Balance Services?
Professional assessment, information and coaching on a wide range of issues
Support to prevent everyday challenges from escalating into more serious life or health problems
Specialists listen and offer customized information and resources to help with each specific situation
Access by phone
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11. Work-Life Balance Services
Family Support Services
Childcare and Parenting / New Parent Support
Practical advice for new moms and dads
Transitioning back to work
Childcare resources, e.g., sourcing daycare options
Children with special needs, e.g., autism or requiring additional support
Elder and Family Care
Homecare advisory service, e.g., options for maintaining a relative’s ability to live independently in their own home
Qualified eldercare professionals
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12. Work-Life Balance Services
Family Support Services
Relationship Solutions
Coaching on relationship and/or communication challenges
Couple relationship resource tool kit
Tips on resolving conflict and differences to enhance your relationship with your partner
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13. Work-Life Balance Services
Health and Wellness
Smoking Cessation
Addresses physical and psychological dependence and initiates foundations for successful behaviour change
Nutritional Counselling
Learn healthy eating habits to improve weight and energy and manage disease
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14. Work-Life Balance Services
Health and Wellness
Wellness sessions
One-hour standard session
Available on site or by webinar
Topics include but are not limited to:
Stress busters
Managing your time and energy
Foundations of positive parenting
Handle with care – conflict resolution in the workplace
Relationships in the early, middle and later stages
Building resilience: learning to roll with life’s punches
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15. Work-Life Balance Services
Personal Resources
Career Planning / Workplace Issue Counselling
Job concerns and conflicts with colleagues or supervisor
Time management
Financial counselling
Establishing a budget
Debt resolution
Legal advisory service
Finding a helpful and affordable lawyer
Guidance on separation or writing a will
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16. Work-Life Balance Services
Personal Resources
Pre-retirement Planning
Assessment of psychological, emotional and financial needs to prepare for retirement
Shift Worker Support
Keeping sleep patterns and other health issues on track
Keeping family relations harmonious
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17. Inter-Aide as a Manager Resource
Manager consultation and coaching
Professional advice from experienced counsellors
Support in managing employees who are facing difficulties that may impact work performance
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18. Inter-Aide as a Manager Resource
Trauma/Crisis Management Services
On-site support:
Worksite accidents
Natural disasters
Organizational restructuring
And other traumatic incidents
On-site deployment within hours
For both directly impacted employees and employees with residual impact
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19. Inter-Aide as a Manager Resource
3 types of referrals
Self-Initiated Referral
Assisted Referral
Formal Referral
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20. Inter-Aide as a Manager Resource
Online educational resources for managers
Key Person Health Library with leadership articles to support productivity, and Self-Help Guides on a variety of workplace situations (Adapting to change, Helping grieving employees, How to defuse entrenched conflicts, etc.)
Childcare and Eldercare Resource Locators
Key Person Orientation to learn the warning signs of a troubled employee; learn how to support employee performance; or better understand available services
Vitality! Newsletters Quarterly newsletters on various workplace topics and services (managing a multi-generational workforce, supporting employees in returning to work, anger in the workplace, etc.)
Accessed through
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21. Inter-Aide as a Manager Resource
e-learning courses:
5 for managers
Leading the Human Side of Change
Values-Based Leadership
Fundamentals of Effective Supervision
Managing Sensitive Employee Issues
Supporting Respect in the Workplace
15 for employees
Taking Control of Anger
Taking Control of Stress
Taking Control of your Career
Taking Control of your Mood
Foundations of Effective Parenting
Taking Control of Job Loss and Transition
Embracing Workplace Change
Responsible Optimism
Resolving Conflict in Intimate Relationships
Stop Smoking: Get your Life Back!
Preparing for your Retirement
Resilience: Facing Life’s Challenges with Courage and Conviction
Taking Control of your Money
Taking Control of Alcohol Use
Respect in the Workplace
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22. Online Services Go to www.standardlife.ca/eap
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23. Online Member Service
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24. Online Member Service
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25. Online Member Service
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26. Online Member Service
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27. Online Member Service
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28. Online Member Service
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29. Online Member Service
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30. Online Member Service
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31. Online Member Service
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32. Recognizing the “Troubled Employee”
Red flag indicators
Accidents
More accidents or frequent near misses
Inattentiveness to safety procedures
Attendance/sickness
Increased number of sick days
Lateness – arrival/breaks
On-site absenteeism (“presenteeism”)
Quality/quantity of work
Errors and omissions
More time required to complete tasks
Missed deadlines
Confusion and concentration lapses
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33. Recognizing the “Troubled Employee”
What to look out for?
Poor physical appearance
General deterioration
Weight loss/gain
Looks sick or fatigued
Negative attitude/low morale
More frequent excuses and defensive behaviour
Blaming and critical of others
Poor cooperation with others
Changes in normal behaviour
Changes in attitude
Strong emotional reactions
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34. Suggesting Inter-Aide
How to suggest Inter-Aide?
Show empathy for the employee’s situation
Focus on work performance issues – don’t play “therapist”
Suggest Inter-Aide as a potential resource and have information about it handy
Clearly outline the confidentiality of the program
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35. Suggesting Inter-Aide
How to suggest Inter-Aide?
Remind them that fully bilingual services are available 24/7
Make sure employees receive information on the services and help line – hand out the Inter-Aide bulletin and wallet card
Place Inter-Aide posters in high-traffic areas
To access the service, the employee or family member must provide their group insurance policy and certificate numbers to Inter-Aide.
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36. Accessing Inter-Aide Inter-Aide appointment process
Immediate support for crisis situations
First appointment booked or call-back within 24 hours
First session offered within three (3) business days
Ability to match according to preferences, modality of counselling, location and issue presented
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37. Confidentiality
Employee participation as well as the content of the discussions with the counsellor are
Confidential information
Appointments are arranged to preserve anonymity
A professional code of ethics is followed
Files are securely kept on Homewood Health’ premises
If required, information is released only upon employee’s informed, written, legal consent (exceptions: children at risk, risk to self or others, subpoena)
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38. Providing Feedback We value your feedback.
You can help us improve our services. Ask your employee to:
Call the confidential help line services
Notify us of any concerns about the Inter-Aide service
Provide your comments through our Client Satisfaction Survey
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39. Providing Feedback Please remember:
Inter-Aide is a voluntary and confidential service;
Standard Life cannot:
- obtain or provide confirmation regarding whether someone did or did not call the help line
- disclose personal information
Homewood Health will investigate any issues raised by employees using the services and will provide them with feedback.
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40. Getting help Help is available Canada-wide 24 hours a day,
7 days a week
Confidential help line
Secure website
standardlife.ca/eap
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41. Questions / comments
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