1. Electric Ireland: Offering Innovative Customer solutions to help tackle Fuel Poverty
John Dwane
Customer Operations & Regulation Manager

2. Title of presentation and date

3. Electric Ireland’s approach to Fuel Poverty

4. Customer Payment Channels

5. Pay as You Go Meters Electric Ireland have 106k PAYG customers
Customer makes contact
Electric Ireland contacts ESB Networks
Electric Ireland have 106k PAYG customers
Network Technician explains how it works
< 1 hour installation time on site
Industry meter - 5% discount
PAYG customers usage has decreased by 15%
Emergency response plan during Storm
Emma ensured continued supply

6. Payment Instalment Plans agreed
40% reduction in instalment plans made between 2013 and 2017

7. Annual Electricity Disconnections
75% decrease in Disconnections between 2012 and 2017

8. Promoting Energy Efficiency

9. Smarter Home from Electric Ireland
Coming soon: Door & Window sensors, Motion, Temperature & Humidity sensor, Light Bulbs, Electric Vehicle Data, SPAYG

10. Smarter Home data presents an opportunity for targeted energy efficiency investments & programmes
Bill Prediction
Mould Risk
Energy Insights & Tips
Energy Inefficiency
Humidity
Local
Partnerships
Temperature Extremes
Targeted Investment
Time to Heat

11. Electric Ireland is working with TEA on ‘Superhomes’ initiative
An initiative of Tipperary Energy Agency
Retrofitting homes to ‘A’ BER standard
Electric Ireland supporting the initiative by purchasing the Energy Credits which is used to fund the works
Energy usage is being monitored through the Smarter Home platform
Data Insights will be used to accurately monitor energy efficiency as well as informing the development of innovative new tariffs.

12. Thank You