1. Dudley Telecare Service Crystal Award Shortlisted
Putting People First in Challenging Times
Karen Bridgewater
Call Centre Manager – Telecare & Access

2. Dudley MBC Values and Behaviours Framework
Values are the behaviours particularly valued in an organisation, the principles of "the way things are done around here" or "the glue that bonds the organisation together", underpinning the culture. Essentially, core values are the organisation's beliefs: timeless, guiding principles that should be lived through the actions of all of its employees. Organisations decide for themselves the "way we do business", effectively, what values they hold as core and without compromise.
Why are values important?
Values underpin the culture of an organisation, so are critical to an organisation achieving its strategic goals. The culture of an organisation has such an impact that it can make or break the organisation's success. Organisations often differentiate themselves from others with the values that they hold and in the way they demonstrate them.
Values can transform an organisation into one where people clamour at the doors to be let in. That is a vision many organisations would delight in. People are increasingly realising that "spirit' in the workplace is enticing, and will help organisations achieve their full potential through encouraging those with similar values to come to work each day.

3. Dudley Telecare Service
Good track record providing Technology for people with Learning Disabilities
Community based solutions to promote Independence and enable people to maximise their independence and choice
Worked in partnership to provide 47 new build properties for people with LD
Service underpinned by good practice, mental capacity / consent, best interest assessment
A person centred service who listens to the voice of the person and focuses on the best outcomes for them.

4. Workforce Professional & Experienced Call Handlers 24/7
Trusted Assessors
Responders for emergency / no response and falls related calls
Workforce
First Person on Scene trained with WMAS
Information Champions
Telecare Equipment Experts
TSA
Quality Standards Framework
Accredited
Innovators - Pilot new technologies

5. Partnership Connections to support people with a learning disability.
Black Country Housing
Whole Life Disability Service
Housing
Dudley at Home Team
Technology
Learning Disability Network
Carers
Commissioning
Supported Living Providers

7. Voluntary Registration Scheme
274 living in Supported Independent Living
1128 registered on Learning Disability Network
575 live with Parents, Friends
or Relatives
245 live in
Residential / Nursing Care or College
34 live independently

8. Outcomes for People
Involved with 4 Dudley New Build Projects from Blueprint to Completion
Successfully secured a DOH Grant £16,000 to procure equipment
Support people to live independently with choice and control
Partnerships with Housing Providers and Whole Life Disability Service

9. How did we do it? Person Centred Assessment Identified Technology
Installed & Commissioned

10. Technology Just Checking Footprint Care Assist Pulse Guard Pebbell
Individual
Alarm

11. What the partners say?
‘We worked as a partnership right from the start of the project, it was imperative that we had the input, knowledge and experience from Dudley Telecare Service to ensure that the clients felt safe and secure in their properties and their families were confident that support was available to them. We could not have done it without you, you have given the clients independence. It has been a great partnership’
Supported Living Manager BCHG - September 2017
‘We are very excited to have Telecare involved at the start of this project to ensure we are able to support people to live in their community as independently as possible. Using a range of equipment we plan to tailor packages of support to individuals needs as they travel through their pathway. The flexibility of Telecare means that this can change and be reviewed regularly to ensure people are achieving the outcomes they want to’.
Commissioning Officer Market Shaping – Dudley MBC September 2017
‘Dudley Telecare service plays a vital role in promoting independent living throughout the Borough. Through partnership working with the Telecare Team, the local authority has been able to build a range of apartments for people with learning disabilities and mental health needs. These apartments have widened the range of housing options that are available to people and deliver good outcomes. In addition to this, their personalised approach has helped us to support vulnerable individuals to maintain their tenancies and reduce their risk of harm to themselves and others’.
Dudley MBC Strategy Manager - September 2017

12. Outcomes from the Project
5 People have moved away from family to live independently
Care and support has been reduced
Healthier lifestyles
Independent in the community

13. What’s next.... Integration with Whole Life Disability Service
Social Connectors – “What services can do for communities”
Innovate & Forward Planning on All New Builds

14. Thank you