1. 11 Business and Technology 11-1 Computer Systems
C H A P T E R 11
Business and Technology
11-1 Computer Systems
11-2 Business Applications of Technology
11-3 Other Technology Issues

2. CHAPTER 11
11-1 Computer Systems
12/2/2018
Goal 1 Identify the main elements of a computer system.
Goal 2 Describe input devices and processing activities.
Goal 3 Explain computer storage media and output types.

3. KEY TERMS computer system hardware software computer network
central processing unit (CPU)
program
computer language
operating system software
application software

4. ELEMENTS OF A COMPUTER SYSTEM
Input
Processing
Memory and storage
Output device

5. COMPUTER NETWORKS Global computer network (Internet)
For accessing the World Wide Web
For exchanging
Local computer network (intranet)
Functions like a typical website
Used to share information within an organization

6. Checkpoint  List the four main elements of a computer system.
Input device(s)
Processing unit
Memory and storage
Output device(s)

7. INPUT AND PROCESSING Input: getting started
Processing: making things happen
Word processing
Desktop publishing
Database software
Spreadsheet software
Presentation software

8. Checkpoint  What are common input devices?
Common input devices include keyboard, mouse, game controller, joystick, touch-sensitive screen, scanner, voice-activated system, microphone, and camera.

9. MEMORY AND OUTPUT Memory and storage Output Saving for later
Obtaining results

10. MEMORY CAPACITY

11. Checkpoint  How do internal and external memory differ?
Internal memory is inside the computer and holds a fixed amount of data. External memory is not stored within the computer and it is highly portable.

12. 11-2 Business Applications of Technology
Goal 1 Describe the components of a management information system (MIS).
Goal 2 Identify computer applications in service industries.
Goal 3 Discuss e-commerce activities.

13. KEY TERMS management information system (MIS)
computer-assisted instruction (CAI)
e-commerce

14. MANAGEMENT INFORMATION SYSTEMS
A management information system (MIS) is a coordinated system of processing and reporting information in an organization.
Managers need information to make business decisions.
Computer systems and software are essential parts of MIS.

15. COMPONENTS OF AN MIS

16. DATA SOURCES
External data sources
Internal data sources

17. THE MIS IN ACTION
1. Identify the information needs of the organization.
2. Obtain facts, figures, and other data.
3. Process, analyze, and organize data in a useful manner.
4. Distribute information reports to those who make decisions.
5. Update data files as needed.

18. Checkpoint 
What are the four components of a management information system?
The four components are gathering data, analyzing data, storing data, and reporting results.

19. TECHNOLOGY IN SERVICE INDUSTRIES
Public service
Education
Health care
Financial services

20. Checkpoint  What service industries make extensive use of computers?
Service industries that make extensive use of computers include public service organizations such as government, military, and police agencies; educational institutions such as local school districts, community colleges, and universities; health care facilities, such as hospitals and doctors’ offices; and financial services industries, such as banks and insurance companies.

21. E-COMMERCE
E-commerce refers to conducting business transactions using the Internet or other technology.

22. TYPES OF E-COMMERCE Four types of e-commerce E-commerce matrix
Business-to-Consumer (B2C)
Business-to-Business (B2B)
Consumer-to-Business (C2B)
Consumer-to-Consumer (C2C)
E-commerce matrix

23. E-COMMERCE ACTIVITIES
Providing product information
Promoting a company
Selling online
Conducting market research
Making payments
Obtaining parts and supplies
Tracking shipments

24. GLOBAL E-COMMERCE
Importing and exporting
Videoconferencing

25. Checkpoint  What do the notations B2C and B2B mean?
The notation B2C refers to the Business-to-Consumer e-commerce model, while B2B means the Business-to-Business e-commerce model.

26. 11-3 Other Technology Issues
Goal 1 Explain workplace uses of technology.
Goal 2 Identify home and personal applications of technology.
Goal 3 Discuss social concerns related to technology.

27. KEY TERMS robotics artificial intelligence (AI) expert system
computer-aided design (CAD)
telecommuting
piracy
computer virus

28. WORKPLACE TECHNOLOGY Robotics Expert systems
Computer-aided design (CAD)
Telecommuting

29. Checkpoint  How is computer-aided design (CAD) used by businesses?
Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

30. HOME AND PERSONAL TECHNOLOGY
School and homework
Home robotics
Household record keeping

31. Checkpoint  What types of technology tools are available to students?
Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.

32. SOCIAL CONCERNS OF TECHNOLOGY
Employment trends
Health concerns
Computer crime
Privacy concerns

33. Checkpoint  How do companies suffer from software piracy?
Software piracy robs the creators of software of their legal profits.
It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program.
Because of software piracy, companies have fewer dollars available to spend on creating new software.