1. Break Out 8: CM Tribal Knowledge
Facilitators:
Tom Czerniewski - Entergy
Rick Harris - Duke Power
December 2, 2018
Cleveland 2005

2. Terminology
Explicit Knowledge - written documents (controlled and uncontrolled)
Tacit Knowledge - in-your-head
December 2, 2018
Cleveland 2005

3. Formal Programs for Knowledge Transfer
Concept Mapping
NEI Phased Retirement (part-time with retirement benefits)
Projected Retirement Curves,Over-budget hiring of new engineers (McGuire)
Community College working with utilities
December 2, 2018
Cleveland 2005

4. Program Tools Design Basis Documents/System Description
Use of System Engineer Notebooks
Desk Guide for Job Position
Retiree Interviews
Video tape
written interviews
Cross-training
Engineering training
Electronic availability of info
December 2, 2018
Cleveland 2005

5. Knowledge Transfer Needs to be Living Process Intern Programs
Most utilities have co-op/intern programs
Mentoring Programs
Critical Knowledge transfer
December 2, 2018
Cleveland 2005

6. Knowledge Transfer System for capturing uncontrolled info.
KNUC Knowledge- allows scanning of document considered important. Indexed for retrieval (Dominion)
Knowledge Transfer with Corporate Down-sizing (Diablo Canyon) 9 mo. Process
HR capture of knowledge in formal program (several utilities in early stages )
December 2, 2018
Cleveland 2005

7. Formal Programs for Retention
Hire as group with new generation incentives (Diablo Canyon)
North American Young Generation Nuclear (NEI sponsored)
December 2, 2018
Cleveland 2005

8. Challenges Management/HR buy in Next generation lacks company loyalty
Greater reliance on contractors
Co-ops see current engineers working 60 hours with no pay
Lack of time to put knowledge in writing
Reluctance to give-up knowledge
December 2, 2018
Cleveland 2005

9. Rays of Hope Enthusiasm to pass on knowledge
Young engineers feel sense of responsibility to plant
Nuclear Engineering enrollment is increasing
December 2, 2018
Cleveland 2005