1. December 18

2. Company Profile Chosen Travel Supplier for Queen’s University Belfast
December 18
Chosen Travel Supplier for Queen’s University Belfast
Service other Russell Group Universities (30%)
NI largest Travel Management Company (TMC)
No 1 Fastest Growth TMC in the UK
Key industry sectors include:
Higher Education
Government
Charities
SME Companies

3. Company Profile What’s Not Dedicated Team
December 18
What’s New
Onsite Presence
Regular Communication
Attend Departmental / Faculty Meetings
What’s Not
Dedicated Team
High Level of Customer Satisfaction
Full Service

4. What we offer Full Service Travel Management Dedicated Off-line Team
December 18
Full Service Travel Management
Dedicated Off-line Team
Fully customised self-booking tool
All travel elements booked
Flights
Accommodation
Car Hire
Rail
Transfers
Visa
Conferences
Payment Facilities

5. Duty of Care Travel Technology Value for Money Team Structure
Key Benefits Queen’s
December 18 1
Duty of Care 2
Travel Technology 3
Value for Money 4
Team Structure 5
Staff Holiday Club 6
Onsite Presence

6. December 18
Duty of Care
Multiple Source
Hotel Reviews

7. What is Duty of Care ?
December 18
If it’s not booked through Selective you are not protected by us
By definition - Duty of Care refers to the moral and legal obligations of employers to their employees. In travel management this has many connotations:
We have an obligation to report on the where-a-bouts of all Queen’s Travellers, during times of an Emergency. We can only report on what we have booked.
We have an obligation to only use vetted suppliers, so we know your Travellers are safe and secure. We cannot use the likes of Airbnb, “holiday rental car hire companies”, or airlines on the EU Blacklist
Multiple Source
Hotel Reviews

8. Duty of Care - REACTIVE Recent Events Applies 24/7, 365 days per year
December 18
Recent Events
Brussels 22nd March 16
London 22nd Mar 17
Istanbul Airport 28 Jun 16
BA IT issues 2nd June 17
London 3 Jun 17
Paris 20 Apr 17
Stockholm 7 Apr 17
St Petersburg 3 April 17
Applies 24/7, 365 days per year
Onus / responsibility with Selective Travel Management
Complies with Queen’s Duty of Care Protocols
Multiple Source
Hotel Reviews

9. If it’s not booked through Selective you are not protected by us
Duty of Care - PROACTIVE
December 18
Instances where Selective have fulfilled their Duty of Care - Proactively
Political Developments
Conflict and Terrorism
Demonstrations and Unrest
Travel Disruptions / Strikes etc.
Natural and Environmental
Weather Disruptions
Natural Disaster
Industrial / Political Unrest
Extreme Weather
REMEMBER
If it’s not booked through Selective you are not protected by us

10. December 18
Technology
Multiple Source
Hotel Reviews

11. Travel Technology Dedicated Travel Website Online Self Booking Tools
December 18
Dedicated Travel Website
Online Self Booking Tools
Duty of Care Tools
Traveller Profile Suite
Smart-phone applications

12. December 18
Value for Money
Multiple Source
Hotel Reviews

13. Hidden Costs of Self-Booking Travel
December 18
Time
Best Value
Compliance
Stressful
Multiple Source
Hotel Reviews

14. Value for Money – Best Price
December 18
Fares include:
ITX
Negotiated
Nett
Wholesale
Academic
Exclusive Fares
Inbound Fares
USA / China Suppliers
Group Leverage
MI Analysis
Fare Experts to monitor online
LCC Bundled Fares
Price Match Facility
Multi Source
Multi Source incl consumer websites
Best Possible Prices

15. December 18
Team Structure
Multiple Source
Hotel Reviews

16. Support Structure Offline Dedicated Team x 10 Group Booking Department
December 18
Offline Dedicated Team x 10
Group
Booking Department
Out of Hours Team
Accounts / Admin Team
Account Management Team
Online Helpdesk

17. Dedicated Travel Booking Team Experts
December 18
Dedicated & Highly Experienced Travel Consultants
Working between 08:30 and 18:00 Monday to Friday
Minimum of 5 year’s corporate travel management experience
All trained to BA Fares & Ticketing level II
Highly travelled and Geographical knowledge second to none

18. Managing Expectations
Relationship Management Structure
December 18
Managing Director
Senior Management
Account Management Team
Middle Management
Team Leader
Line Management
Out of Hours Team
Dedicated Travel Desk
Online Helpdesk
Travel Booking Team
Escalation
Managing Expectations

19. Promotional Activities
December 18
Promotional Activities
Multiple Source
Hotel Reviews

20. Promotional Activities
December 18
Travel Clinics
Booking Promotions
Increased Electronic Marketing Campaigns
Onsite Meetings
University Client

21. December 18
In Summary
Multiple Source
Hotel Reviews

22. Learning and Development
December 18
STM
Learning and Development
Engage
Feedback
Contact
PARTNERSHIP
David Fingland

23. December 18
Q&A Session
Multiple Source
Hotel Reviews

24. Dedicated Travel Website
December 18