5. FORCES ACTING ON YOUR SUCCESS ... OR FAILURE
____________________
Competition
Patients' needs and expectations
Regulations
Technology
Financial trends
Investment risks
Own desires

17. 2. What do you want your
image to be as a company?
Strategy

20. LASTING IMPRESSIONS Quality Reliability Convenience Functionality
Service
Timeliness
Patient/Employee Relations

24. CREATING DELIGHTED PATIENTS
DELIVER A QUALITY EXPERIENCE
COMMUNICATE CLEARLY
BE A PROBLEM SOLVER

38. 38

46. 46

48. The First Draft
Circulate the Strategic Plan to all team members
Assign – People
Milestones
Measurements
Dates

49. The Approved Strategic Plan
Meet with Strategic Team at least quarterly to monitor progress.
Make adjustments as necessary.

50. The Approved Strategic Plan
Display graphs on bulletin boards of progress using key indicators or milestones for all employees to see.

51. Mission Statement
Start with input from all employees.
What is your business about?
What are your business goals?
What relationships do you want to have with your patients?