1. NIPSCO Operations Center Location Benchmarking
This report provides the confidential results of the 2016 gas company Service Center Benchmarking for NIPSCO. (Codes: NI Elect & NI Gas)
Copies of this report and the information contained within it are only for the internal use of participant organizations without written permission to use specific exhibits.
Robert Lambe
Report date: April 2017

2. Contents Service Area Data Used Peer Group Demographics
Meters
Facility Locations
Travel Times
Crew FTEs – Assumed
Peer Group Demographics
Customer Base & Service Area Size Comparison
Operating Group Charts:
Number of Customers by Travel Time from Facility
Average Drive Times per Facility
Number of Customers per Facility
Area (Sq. Mi.) per Facility
Facility Charts
Acres per Facility
GSF per Facility
GSF per 1,000 Customers

3. Meter Data Used for Customer Locations

4. Meter Data Used for Customer Locations

5. Operations Center Locations

6. Operations Center Locations

7. Traffic Speeds Used for Calculations
Speeds were calibrated vs. example facility-to-facility travel times provided.

13. No acreage data yet provided for NIPSCO