1. Welcome
Parent Meeting – June 11, 2018

2. Parent Satisfaction Survey Results
166 Families Responded
3.60/4.0 JCCC Overall Satisfaction
3.65/4.0 BH Overall Satisfaction

3. Parent Satisfaction Survey Results
Top 3 Satisfaction Areas
The facility is safe, well maintained and clean
The outdoor spaces offer the kinds of activities families want
Families are welcome to visit the center at any time
Lowest 3 Satisfaction Areas
Children’s Classroom Transitions
Communication at JCCC
Teacher Retention

4. Action Plan Communication Transitions Teacher Retention
Employee Engagement
Bright Horizons Human Resources
Talent Acquisition Partnerships
Employee Education Assist
My Bright Day App
Communication Path
Website
Quality
Currently Annually
Varied with more space availability
Meeting Teachers
Partnership Opportunities
Communication:
My Bright Day timeline and demo
Communication Path- like CFA’s
New Website- updated, teacher information, For Our parents section improved,
Quality- grammar, spelling and frequency
Transitions:
Teacher Retention:
Annual Employee Engagement Survey and Action Planning with JCCC Leadership team and teachers
On site HR visits – one on one opportunities to listen and provide feedback; evaluation of salaries, benefits,
Talent Acquisition Partnerships- BH recruiter, ongoing relationships with colleges and universities, internships, referral bonuses
Bright Horizons education assistance- BH partnered University – 100% AA or BS degree in ECE, no out of pocket expenses; Outside college or university – Educational Reimbursement of $750-$1000 per year

5. My Bright Day App Mobile App Child’s day in real time
Daily sheet information
What in the World Happened Today
Child’s learning documentation
Parent Letter for sign up week of July 9
Go Live Monday, July 16
My Bright Day
Quotes

6. Website Updates Overall New look
Teacher Photos & For Our Parents Section
Destination for All JCCC Communication
New JCCC Website
Quotes

7. Expansion Update Building work continues Parking lot changes
Operation preparations and planning
Houses
2 car pools
Review transcript video
TE plan
Report is information – focus should be on using data to inform/learn rather than a perfect report

8. Closing Discussions Questions, Ideas, Comments? Discussion Hour
We will remain here until 2:00 pm for further discussion
Quotes