1. What does the business office really do?
Building a bridge for student success
FASFAA Region V Workshop
Caleb Cornelius
Associate Vice President, Student Business Services

2. Business office-what do they do?
According to financial aid:

3. Business office-what do they do?
According to business office Staff
Fix all the problems that no one else in the institution is willing to fix
Provides information about all aspects of the college processes from application to graduation in order to help students
Have to make 100% accurate decisions based on 75% flawed data 100% of the time (not really but it seems that way often)

4. What the business office Typically does
Fee Assessment and Collections
Disbursements and Refunds
Drawdowns and Reconciliations
Reporting
Compliance
Support institution business needs

5. Authentic Communication
Building the bridge
Shared Vision
Training Education
Collaboration
Relationship
Authentic Communication
Code 399
SAP
Verification

6. Why does it matter anyways?
Students
Enrollment, Retention, Completion
Community
Professionalism
Institutional Success
Enjoy your job!

7. What can I do? Figure out who you need to know at your institution
Titles to look for: Bursar, Director of Student Accounts, etc.)
Talk with your student accounts team, they want to talk to you
Schedule it or it won’t happen
Document the shared vision
Involve the all areas of the institution
Recruiting, admissions, advisement, academic departments, career services
Request a joint training session and then go

8. Questions or concerns What questions do you have?
What concerns do you have?

9. Contact information
Caleb Cornelius
Office: or
Cell: