1. Management in Mass Fatality Incidents
Dublin, Ireland
24 – 26 October, 2007
20RobertJenson

2. Potential Events Complete Loss of Vessel Compartmentalized Disasters
Shore Excursions
Multi-Vessel Events

3. Roles Company Government Solicitors Media Families Salvage Insurance
Field
Corporate
Government
Solicitors
Media
Families
Salvage
Insurance

4. Tasks Call Centers Family Assistance Crisis Management Center
Recovery / Identification
Crisis Communications
Civil/ Criminal Process
Business Continuity

5. Management Challenges
Greatest challenge is coordination of resources and information
Organize systems
Support response teams
Support to on-going response
Support other on-going business operations
Normal reaction to rush people and equipment to scene

6. On-Site Management Support
Logistics Team
Planning Staff
Mental Health Staff
Medical Support
Security
Cultural Affairs
Legal

7. Information Management
Begins before the event occurs
Database Keys
Uniform systems
“talk to each”
Security
Back-up

8. Impact Individuals Corporation Directly Affected Families Employees
Reputation
Legislation
Litigation

9. Comparative Value Reactions

10. Key Results
Mass fatality events have double the impact on shareholder value
The key determinant of value recovery relates to strong leadership with honest and transparent communication
The sensitivity and compassion with which the Chief Executive responds to victims’ families, and the logistical care and efficiency with which response teams carry out their work, become paramount

11. Conclusion Coordination of information and resources
Support your response
Core Team
Preparation
Responding Teams
Support
Management
Information management is key
Flexibility

12. When does it end?

13. Robert A. Jensen President and CEO