1. Organizational Health–
AN UNTAPPED ADVANTAGE
Patrick Lencioni

2. Organizational Health is the single greatest competitive advantage in business. It is virtually free and accessible to any leader who wants it, and yet it remains largely untapped in most organizations.

3. Two requirements for success
Smart
Strategy
Marketing
Finance
Technology
Healthy
Minimal Politics
Minimal Confusion
High Morale
High Productivity
Low Turnover

4. The four disciplines of A healthy organization

5. The four disciplines of A healthy organization

6. THE STANDARD MISSION STATEMENT
“__________ Incorporated provides its customers with quality ________ products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

7. THE STANDARD MISSION STATEMENT
“Dunder Mifflin Incorporated provides its customers with quality paper products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

8. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

9. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

10. How do we behave?
Core

11. How do we behave?
Aspirational
Accidental
Core
Permission to Play

12. How do we behave?

13. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

14. How will we succeed? “the strategy of southwest”
Shorts
1 Plane-type
On-time
Open Seating
No Frills
Humor
Quick
Turn-around
Customer
Service
Employee-
focused
No Travel
Agents
Low Fares

15. How will we succeed? “the strategy of southwest”
Shorts
1 Plane-type
On-time
Open Seating
No Frills
Humor
Quick
Turn-around
Customer
Service
Employee-
focused
No Travel
Agents
Low Fares

16. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

17. A healthy organization
Why do we exist?
How do we behave?
What do we do?
How will we succeed?
What is most important, right now?
Who must do what?

18. resources
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