1. Responding to students in distress while overseas
Mark starts
February 16, 2018
The Catholic University of America Counseling Center

2. Signs and Symptoms of distress
Appearance
Changes in hygiene, clothing, weight, swollen eyes
Behavioral Markers
Tardy, tired, apathetic, stressed, withdrawn, moody/anxious, self- destructive, risky
Interpersonal Markers
Overly dependent, poor boundaries, complaints from peers, disruptive

3. Talking to the Distressed Student
Be clear on your objectives, including:
getting a better sense of student’s experience
problem-solving around a particular issue
your care for the student’s overall well-being
Talk to the student in private when both of you have the time and are not rushed or preoccupied
Strike the balance between encouraging the student to express vital information and respecting your professional boundaries as a program leader
Communicate understanding by restating the essence of what the student has told you
Give hope

4. What not to do Ignore the issue or behavior
Promise privacy or to keep something secret
Assume that the student is aware of your concerns
Offer more help than you are willing or qualified to provide
Avoid support and consultation with peers, other leaders, or staff

5. Additional Resources
Counseling Center Online Resources counseling.cua.edu/resources