1. An Online Feedback System Fergus McGlynn Computing Service (fam6@york.ac.uk)

2. Overview Where weve been Where we are now Where were going Key features of the system Key issue – response rate Demonstration

3. Where weve been Pilot online feedback system Steering group formed Departmental and student surveys conducted – elicit requirements Prototype developed – refined into system specification System design and implementation

4. Where weve been (cont) Initial user trials conducted –Psychology department –Computing service Further refinement on system Full user trials conducted –Biology department –Maths department –Politics department

5. Where we are now Implementation complete Collecting feedback from trials Technical documentation of system

6. Where were going Refine system further if necessary Publicise/advertise system to departments Release system to departments and provide support Maintenance/further development (?)

7. Key features Administrative time saving –Distributing, collecting, processing, class time Access control Anonymity Archiving / storage

8. Issue – Response Rate Most departments seem to want a high one… but… Many students state a lack of enjoyment in the feedback exercise Many students claim to not have a strong opinion Many students feel that their responses are not taken seriously Mechanisms to help