1. Clear Lake Country Club Membership Database System Request
Project Team: Trisha Drumm & Michael Phillips

2. Pat McSorley, General Manager
Project Sponsor
Pat McSorley, General Manager
Phone:

3. Business Background A private country club.
3 types of memberships: Golf, Tennis and Social.
The Golf membership entitles a person to use all aspects of the club which include the golf course, tennis courts, swimming pool, grille and participation in any club events.
The Tennis membership includes all of the above except access to the golf course.
The Social membership is one more step down so that it does not allow access to the tennis courts.

4. Business Background (cont.)
Every activity a member does is billed to their account and then invoiced once a month. No cash is exchanged at the time of sale.
In addition to the basic membership, there are additional services a member can add as well as many clubs they can join.

5. Business Requirements
It will track whether each member is current or resigned in addition to what their activities were.
The invoice will include monthly/annual dues as well as charges for any services used or activities participated in during the past month.
It will allow for easy billing to each member on a monthly basis.
Have monthly reports
Past Due Members
Total new and resigned memberships
Number of members in each type of membership

6. Business Value (tangible)
This system will allow the business to better track sales to members and activities they participate in which will increase cash flow by 25%.
It will save 10,000 man hours per year needed to process paper requests.
It will allow members to log in and view their statements rather than waiting on a paper statement and could possibly allow for paperless billing in the future which would save $20,000 per year in printing and mailing expenses.

7. Business Value (intangible)
Minimize errors since it will allow all departments to enter sales and services directly to the system instead of filling out paperwork and having someone enter it separately.
Improved member relations due to minimized errors and increased service speed.

8. Special Issues
An athletic club will be added within the year so this will need to be accounted for as it will be a new type of membership.
Employee training will need to be done in order to ensure that everyone knows how to use the system correctly.