1. How to Reset your AT&T BusinessDirect® GHIA User ID Password
AT&T BusinessDirect® (BD) is AT&T’s official Network Performance Trouble Ticket management. AT&T BusinessDirect® offers:
24/7 Access to submit a Trouble Ticket
24/7 Online Trouble Ticket Status Monitoring
Online ID Password Resets
3 Methods to Automatically Reset your AT&T BusinessDirect® Password
Security Question Method
Requires you to answer the preset Security Questions
Live Chat Method
Note: the ‘CHAT LIVE’ feature is only available Monday through Friday from 8AM to 8PM Eastern Time (USA) or 1PM thru 1AM GMT
Company Administrator Method
Ask your Company Administrator to reset your password for you. They have the authority.
Note: If you do not have your Sales Account Manager’s contact information please your Carrier Relations Manager noted as a billing contact on your invoice/statement.

2. How to Reset your GHIA AT&T BusinessDirect® User ID Password
Password Security Requirements / Restrictions
Must be 8-16 characters
Must include at least 2 alpha characters(a-z, A-Z)
Must include at least 2 numeric characters (0-9)
Special characters can be used but are not required
Cannot contain your first or last name, in normal sequence or in reverse sequence
Cannot be the same as or include your User Login ID
Decide which of the three available methods meets your needs, go to
Follow the directions for the Company Administrator Method on the next few pages

3. Company Administrator Method – Password Reset
Company Administrator Log on to

4. Company Administrator Method – Password Reset
Click the “EDIT PROFILE|>|” in the right-hand box.

5. Company Administrator – Password Reset
Click ‘Manage Profile’ (Next screen shot not available for security purposes )

6. Company Administrator Method – Password Reset
Click ‘View User Profiles’
This will list all users in a Company’s profile.
Click on the locked user profile & complete the following steps:

7. Company Administrator Method – Password Reset
You will receive an confirming your password reset.
Log on with your new password at
From: Welcome to AT&T BusinessDirect Sent: Thursday, December 15, :59 AM To: Last Name, First Name Subject: BD Modify User
===========================================================================
To:
From: AT&T BusinessDirect
Subject: BD Modify User
This is a message from the AT&T BusinessDirect(R) feature (BD Modify User)
It has been forwarded to you for your information.
Name: First Name Last Name
Phone Number:
ID:
Company Name: AT&T Wholesale Markets
Temporary Password: xxx123yzz - Will expire in 21 days
This user was provisioned by:
AT&T Work Center: DANIEL DIAZ(dandiaz)
Provisioning Date/Time: 15 Dec :59:26 GMT
Your AT&T BusinessDirect Team
Please do not reply to this because your reply will be sent to an unattended mailbox and will not get the response it deserves.