1. Chapter 9 Communicating in Small Groups
Communication
Embracing Difference Fourth Edition
Dunn and Goodnight
Chapter 9
Communicating in Small Groups
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2. What Is Small Group Communication?
Involves 3 to 8 people
Share a common goal or objective
Interact face-to-face
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3. Types of Small Groups Knowledge-Gaining Groups Personal Growth Groups
Social Groups
Problem-Solving Groups (also called Task-Oriented Groups)
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4. Variables That Affect Small Groups...
Norms
Rules that dictate how group members ought to behave
Norms in your classroom – Do you raise your hand or make comments without needing acknowledgement?
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5. Variables That Affect Small Groups...
Roles
A set of expected behaviors each member must follow
Roles that you play in your life today: student, sister, friend, teammate
We contribute to each group through
Task Roles
Maintenance Roles
Dysfunctional or Negative Roles
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6. Variables That Affect Small Groups...
Cohesiveness
A demonstrated sense of purpose in a group
A cohesive group works together as a unit to solve problems and reach goals
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7. Variables That Affect Small Groups...
Commitment
The motivation of members to meet the goals of the group
Members who are committed and identify with the group’s values will be more productive and cohesive
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8. Variables That Affect Small Groups...
Arrangement
The physical placement of the individuals in the group
Seating in rows, around a conference table in someone’s living room, or a virtual space
Arrangement determines the amount of interaction that takes place
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9. Phases of a Discussion Orientation Phase Conflict Phase
Emergence Phase
Reinforcement Phase
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10. Communication Skills Within Small Groups… Verbal
Members are obliged to share ideas
Lack of participation fails to best serve the group
As a group member, try and help each member participate equally
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11. Communication Skills Within Small Groups… Nonverbal
Communicate our feelings with a simple head nod or smile
Opportunity to clarify with group members who seem to disagree
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12. Communication Skills Within Small Groups… Positive Climate
Maintain a positive outlook during the conflict phase
Continue to focus on the issue at hand
Avoid personal attacks and interrupting others; provide descriptive feedback
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