1. Don’t fear the ebook! Training staff and patrons
Ellen Druda Half Hollow Hills Community Library

2. Wayback Machine
computer users groups
classes
Computer Tutor

3. TechnoLab

5. Hands On

7. Zoo in Action

8. Patron training: appointments

9. Staff training: Problems
Uneven staff skills
Desk coverage
Do we really need to know?
Buy-in from administration

10. What doesn’t work
Voluntary
Scheduled for trainer’s convenience

11. What works Small groups Hands-on if possible Low key
Reassure staff they don’t need to know it all
Re-train if needed
Peer-to-peer sharing

12. Right now Training departments Training staff members
Patron user groups
Patron one-to-one by appointment
Patron drop-in

13. Thank you!