1. Feedback Skills Cumberland Lodge Sept 2013

2. You have your way. I have my way. As for the right way, the correct way and the only way, it does not exist Nietzche

3. The process Preactional Actional Post actional

4. Preactional Aim to foster development Aim to enable observation Plan of methods to be used How are we going to formulate our judgement Quality criteria

5. Actional Gather information before Gather information during Act systematically

6. Postactional Give feedback/receive feedback Plan promotion Provide opportunities to develop self- regulated learning

7. Feedback Models Divide into groups and discuss and produce a list of: – Feedback Dos – Feedback Donts – How to receive feedback

8. Feedback Dos Learners agenda Learner start with positive Observer start with positive Comment on specific aspects Observer skills – active listening, silence, clarifying, cues, summarising Discuss development points

9. More Dos Ask others for comments – no criticism without recommendation Observer to offer own feedback Be specific, using examples Offer examples/routes to develop Distinguish between person and performance Distinguish between intent and effect

10. More Dos Discuss clinical decision process Discuss ethical or attitudinal issues

11. Feedback Donts Dont forget the learners emotional response Dont criticise without recommendation Dont comment on personal attributes that cannot be changed Dont generalise Dont dishonestly praise Dont bring your hobby horses into the feedback

12. Undeserved praise causes more pangs of conscience later than undeserved blame Nietzche

13. Receiving feedback Listen – then later pause to prepare your response or defence Ask for repeat/clarification if unclear Ask for examples if unsupported Assume it will be constructive until proven otherwise

14. Receiving feedback Accept it positively (for consideration) rather than dismissively (for self-protection) Ask for suggestions for ways you could modify Respect and thank the feedbacker

15. Feedback Models Pendleton Aloba Prats Think

16. When several stand together, they each lose their own mind and gain another Nietzche

17. Groups tomorrow: – CSA – Consultation – Feedback skills – Linguistic – Being a patient

18. Now …. Time for dinner: 19h15 Feedback - modified graffiti Review of aims.