1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
March 13, 2018

2. Performance Report Card
Performance Indicator
Standard
Feb 2018
FY18 YTD
On Time Performance
> 91%
92.9%
91.4%
Late 4
< 0.10%
0.06%
0.08%
Average Hold Time
< 120 sec 89 80
Calls On Hold Over 5 Min
< 5%
5.2%
4.0%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.64
0.66
*Feb 2018 data is not final

3. Highlights February highlights:
Real Estate Acquisition kickoff meeting
Santa Clarita Community Meeting
Emergency Preparedness Training at Metro
Northern & Santa Clarita Transit RFP Interviews
Implemented Appreciation Program for Contractors Meeting Last Years Performance Goals
Met Taxi Subcontractors to discuss safety and customer service
Conducted 100% Driver File Audits
Abilities Expo February 23 through 25