1. THE ART OF FEEDBACK Presented by: Alice Waagen, PhD President, Workforce Learning www.workforcelearning.com (703) 834-7580 alice@workforcelearning.com www.workforcelearning.com 1

2. AGENDA What is Feedback? Why is Feedback So Critical for HR Leaders? Feedback Inventory Evaluating Feedback Ways to Improve Feedback You Give and Receive www.workforcelearning.com 2

3. WHAT IS FEEDBACK? Feedback Is … Evaluative Information on Performance www.workforcelearning.com 3

4. WHY IS FEEDBACK SO CRITICAL ? For Your Organization's Leaders: Emperors Clothes It is Lonely at the Top www.workforcelearning.com 4

5. FOR HR LEADERS... Im a HR Leader, not a referee 5 Workforce Learning Inc.

6. FEEDBACK INVENTORY What are your sources of feedback? www.workforcelearning.com 6 SourceType of Information

7. FEEDBACK INVENTORY What does your inventory tell you about where you get your feedback? What are your top three sources? Is this inventory good enough? How do you know? Are you missing any valuable information? If so, what would be a source for that information? Are there any other sources of feedback that you may be ignoring? Lack access to? www.workforcelearning.com 7

8. EVALUATING FEEDBACK 1.The feedback is credible, trustworthy and does not have a hidden agenda 2.The feedback must be timely and in an appropriate location 3.Feedback must be personal and interactive 4.The message must be clear and actionable www.workforcelearning.com 8

9. E-MAIL FOR FEEDBACK Rate email as a medium to use for giving and receiving feedback CriteriaYes / No Credible? Trustworthy? Timely? Appropriate location? Personal? Interactive? Clear? Actionable?

10. EVALUATING FEEDBACK Think of a recent situation where you gave someone feedback and evaluate how well you addressed the 4 key components: www.workforcelearning.com 10 ComponentHow Did I Do? I am considered trustworthy and credible It was timely and in a good location It was personal and interactive It was clear and actionable

11. EVALUATING FEEDBACK Think of a recent situation where you received feedback and evaluate how well they addressed the 4 key components: www.workforcelearning.com 11 ComponentHow Did They Do? I consider them to be trustworthy and credible It was timely and in a good location It was personal and interactive It was clear and actionable

12. EVALUATING FEEDBACK Which of the components do you find the most difficult? Which the easiest? What will you do differently based on these assessments? www.workforcelearning.com 12

13. HOMEWORK! Continue to build and enhance your Feedback Inventory Work on improving the quality of the feedback you receive Have your feedback receivers assess the quality of the feedback you give Share this model with leaders in your organization to improve on the evaluative information fro everyone www.workforcelearning.com 13