1. Dr Janet Smith Associate Professor The Education Institute, University of Canberra May, 2012 Giving and Receiving Feedback ACT Education and Training Directorate Leadership Conference

2. Ronald Heifetz If leading were all about giving people good news, it would be easy Leader To Leader Journal, Leading with an Open Heart, No.26, Fall 2002

3. Meg Wheatley Relationships are all there is. Turning to One Another, 2009:23

4. Susan Scott While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life – any single conversation can. Fierce Conversations, 2004:xix

5. Some Questions... 1. How do you mostly feel about giving Feedback? 2. How do you mostly feel about receiving Feedback? 3. What is your greatest fear about giving corrective feedback to others? 4. What skills do you feel you need to learn to do a better job at giving feedback?