1. effective capacity The practical maximum output of a system,
efficiency or effective capacity or
capacity?
effective capacity
The practical maximum
output of a system,
assuming normal operating conditions.
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2nd Ed, Page 145
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2. outsource To subcontract an internal process to an external provider.
capacity cushion or subcontract or
outsource?
outsource
To subcontract an internal process to an external provider.
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2nd Ed, Page 149
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3. Kendall notation A labeling system for classifying waiting line
Kendall notation or FCFS or reneging?
Kendall notation
A labeling system for
classifying waiting line
models according to their
initial assumptions.
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2nd Ed, Page 160
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4. FCFS or queue discipline or infinite calling population?
Rules determining the order in which waiting individuals are served.
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2nd Ed, Page 156
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5. break-even point A level of activity at which the revenue collected
fixed cost or efficiency or break-even-point?
break-even point
A level of activity at which
the revenue collected
matches the costs incurred by that activity.
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2nd Ed, Page 147
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6. capacity cushion Largely idle capacity maintained beyond
capacity or design capacity or
capacity cushion?
capacity cushion
Largely idle capacity
maintained beyond
the expected load level
of a system to absorb
unexpected demand.
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2nd Ed, Page 150
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7. efficiency Percent of a resource in productive use.
efficiency or effective capacity or
capacity?
efficiency
Percent of a resource in
productive use.
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8. economies of scale Decreasing average unit cost by increasing volume.
economies of scale or variable cost or
diseconomies of scale?
economies of scale
Decreasing average unit
cost by increasing volume.
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2nd Ed, Page 146
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9. population or infinite calling population?
Poisson distribution or finite calling
population or infinite calling population?
Poisson distribution
A discrete probability
distribution describing the
likelihood of a particular
number of independent
events within a particular
interval.
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2nd Ed, Page 154
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10. in-process wait A delay occurring during the provision of a service.
in-process wait or preprocess wait or
queue discipline?
in-process wait
A delay occurring during
the provision of a service.
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2nd Ed, Page 166
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11. design capacity The theoretical maximum output of a system,
design capacity or effective capacity or
efficiency?
design capacity
The theoretical maximum
output of a system,
assuming ideal operating
conditions.
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2nd Ed, Page 145
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12. core competency Specific ability that distinguishes a business
economies of scale or effective capacity
or core competency?
core competency
Specific ability that
distinguishes a business
from its competitors.
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2nd Ed, Page 149
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13. preprocess wait A delay occurring before any service begins.
preprocess wait or in-process wait or
blocking?
preprocess wait
A delay occurring before
any service begins.
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2nd Ed, Page 166
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14. FCFS First-come, first-served sequencing rule.
serpentine line or Kendall notation or
FCFS?
FCFS
First-come, first-served
sequencing rule.
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2nd Ed, Page 156
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15. fixed cost or variable cost or
break-even point?
fixed cost
Cost incurred regardless of the volume of associated activity.
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16. or infinite calling population?
finite calling population or queuing theory
or infinite calling population?
infinite calling
population
An environment in which
the number of potential
arrivals to a waiting line is unrestricted.
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2nd Ed, Page 154
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17. economies of scale or variable cost or
diseconomies of scale?
diseconomies of scale
Increasing average unit cost by increasing volume.
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2nd Ed, Page 146
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18. variable cost Cost that varies with volume of associated activity.
FCFS or fixed cost or variable cost?
variable cost
Cost that varies with
volume of associated
activity.
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19. blocking or balking or queue discipline?
Preventing customer arrivals from entering a system due to limitations on the allowable length of a queue.
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2nd Ed, Page 156
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20. perceived time The passage of time as measured by a person,
absolute time or perceived time or FCFS?
perceived time
The passage of time as
measured by a person,
usually without the use of
a clock.
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2nd Ed, Page 163
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21. balking When an arriving customer decides against joining a line.
blocking or balking or queue discipline?
balking
When an arriving customer decides against joining a line.
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2nd Ed, Page 155
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22. or infinite calling population?
finite calling population or queuing theory
or infinite calling population?
finite calling population
An environment in which
the maximum number
of potential arrivals to a
waiting line is distinctly
restricted.
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2nd Ed, Page 153
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23. absolute time The passage of time as measured by a clock.
perceived time or absolute time or
preprocess wait?
absolute time
The passage of time as
measured by a clock.
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2nd Ed, Page 163
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24. queue A waiting line. serpentine line or queue or queuing theory?
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25. queuing theory or queue discipline or infinite calling population?
The mathematical modeling of waiting lines.
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26. blocking or balking or reneging?
When an arriving customer joins a line, but then abandons it before being served.
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2nd Ed, Page 155
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27. serpentine line A single queue of
queue or FCFS or serpentine line?
serpentine line
A single queue of
customers waiting in a line that must bend one or more times to fit within the service facility.
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2nd Ed, Page 158
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28. break-even point or tractable or queuing
theory?
tractable
Easy to use; yields insight with a limited number of calculations.
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2nd Ed, Page 160
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29. subcontract To engage a third party in
outsource or subcontract or economies of
scale?
subcontract
To engage a third party in
the provision of value to a customer.
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2nd Ed, Page 149
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30. utilization Percent of design capacity in use.
utilization or efficiency or design capacity?
utilization
Percent of design capacity in use.
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2nd Ed, Page 145
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31. capacity The productive capability of a system.
capacity or design capacity or
break-even point?
capacity
The productive capability of a system.
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