1. The “3H Theory of Everything” Tom Peters/0913.10

2. NOTE: To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana”

3. Howard Hilton Herb

4. 25

5. Starbucks boss Howard Schultz visits 25 shops a week.

6. Conrad Hilton, at a gala celebrating his life, was asked, “What was the most important lesson you’ve learned in your long and distinguished career?” His immediate answer: “remember to tuck the shower curtain inside the bathtub.” 6

7. Conrad Hilton shares his foremost key to success.

8. “You have to treat your employees like customers
“You have to treat your employees like customers.” —Herb Kelleher, upon being asked his “secret to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,”
on the occasion of Herb Kelleher’s retirement after 37 years
at Southwest Airlines (SWA’s pilots union took out a full-page
ad in USA Today thanking HK for all he had done; across the
way in Dallas, American Airlines’ pilots were picketing the
Annual Meeting)

9. Herb Kelleher (Southwest Airlines) says this is his only success “secret.”

10. 6H: Howard, Hilton, Herb. Stay in touch. Sweat the details
6H: Howard, Hilton, Herb **Stay in touch! **Sweat the details! **It’s the people, stupid!