1. All You need to know. (More or less.)
Tom Peters’
Excellence.
Always.
a “Six-step Program.”
All You need to know. (More or less.)
Shanghai/25-27 April 2009

2. NOTE: To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana”

3. #1/Aspiration.

4. Why in the
World did you
go to Siberia?
web

5. concerted human potential in the wholehearted service
Enterprise* ** (*at its best): An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum
concerted human potential
in the wholehearted service
of others.** **Employees, Customers, Suppliers, Communities, Owners, Temporary partners 5

6. #2/Listen.

7. “The doctor interrupts *Source: Jerome Groopman, How Doctors Think
after …*
*Source: Jerome Groopman, How Doctors Think

8. 18 seconds

9. Listening is of the utmost … strategic importance
*Listening is of the utmost … strategic importance! *Listening is … trainable ! (** “Strategic listening” will be a core course in TP’s MBA/GTD curriculum!)

10. #3/Ask.

11. “The four most important words in any organization are …

12. The four most important words in any organization
are … “What do you think?”
Source: courtesy Dave Wheeler, posted at tompeters.com

13. #4/Fail.

14. “In business, you reward people for taking risks
“In business, you reward people for taking risks. When it doesn’t work out you promote them-because they were willing to try new things. If people tell me they skied all day and never fell down, I tell them to try a different mountain.” —Michael Bloomberg (BW/ )

15. ready with wires and screws, we are on version
“We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version #5. By the time our rivals are
ready with wires and screws, we are on version
#10. It gets back to planning versus acting: We act from day one; others plan how to plan—for months.” —Bloomberg by Bloomberg

16. “Fail . Forward. Fast.” High Tech CEO, Pennsylvania

17. “FAIL, FAIL AGAIN. FAIL BETTER.” —Samuel Beckett

18. “Fail faster. Succeed Sooner.” David Kelley/IDEO

19. Read This! Richard Farson & Ralph Keyes: Whoever Makes the Most Mistakes Wins: The Paradox of Innovation

20. #5/Life Success.

21. “We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX

22. NOTE: To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana”

23. #6/Excellence.

24. “Strive for Excellence. Ignore success
“Strive for Excellence. Ignore success.” —Bill Young, race car driver (courtesy Andrew Sullivan)

25. Source: Anon. (Posted @ tompeters.com by
“Excellence can be obtained if you:
... care more than others think
is wise; risk more than others think
is safe; dream more than others think
is practical; expect more than others think
is possible.”
Source: Anon. tompeters.com by
K.Sriram, November 27, :17 AM)

26. Excellence. Always. If not Excellence, what
Excellence. Always. If not Excellence, what? If not Excellence now, when?