1. Lesson 9: Troubleshooting Patient Lists
In this lesson you will learn:
Troubleshoot Errors and System Message within Patient Lists

2. Troubleshooting Patient Lists
In the next few slides:
You will see common errors received in Patient Lists.
You will also see common solutions for each error.
Use these as troubleshooting methods when working in Patient Lists.
Of course, if you ever need support for errors or malfunctions within PowerChart, contact the I.S. Help Desk at

3. There is an invalid Date/Time. Please enter a valid value.
Troubleshooting Patient Lists
ERROR:
There is an invalid Date/Time. Please enter a valid value.
Solution:
Explanation: This message is displayed if you have entered an invalid expire date/time.
Action: Make sure that the date is entered correctly and that you have not entered zeros.

4. This name already exists. List names must be unique.
Troubleshooting Patient Lists
ERROR:
This name already exists. List names must be unique.
Solution:
Explanation: This message is displayed when renaming a current list to a name that already exists.
Action: Select another name for the list, and then continue.

5. Troubleshooting Patient Lists
ERROR:
You have already defined the maximum allowable number of Patient Lists.
Solution:
Explanation: This message is displayed when you have tried to add another list to your current lists and you already have the maximum number (10).
Action: Delete one of the lists that you are not using so that you have room to add the new one.

6. Troubleshooting Patient Lists
ERROR:
This list must be removed from the Current Lists before it can be deleted.
Solution:
Explanation: This message is displayed if you have selected one of your custom lists and clicked Remove, but the list you are trying to delete has been added to your current Patient List view.
Action: Remove the list from the current list box first, then choose it from the list of custom Patient Lists and select Remove.

7. Troubleshooting Patient Lists
ERROR:
This user has zero lists to print.
Solution:
Explanation: This message is displayed when the preference is set to load all built lists of the chosen provider, but the chosen provider has no Patient Lists built.
Action: The provider for whom you are trying to print a list must add some Patient Lists to his or her view.