1. Insert Product Photograph Here
Your Logo Here
‘Service Desk’
Insert Product Photograph Here

2. New Zealand’s Leading Service Request to Completion
INDESERVE’S
‘SERVICE DESK’
PRODUCT
New Zealand’s Leading Service Request to Completion
Management Solution!

3. A complete ‘Service Desk’
A tried and tested, feature rich, mature
MANAGED SERVICES SOLUTION!
Employs powerful web-based applications and software tools - E Service Suite
Based on in-house application developments by our data management team
Proven, efficient documented processes for all “request to completion” service jobs
Trained and experienced operational personnel and technicians
Uses latest computer and communications technologies

4. ‘Service Desk’ Deployment Models
An IN-HOUSE SERVICE DESK staffed by customer personnel running the IndeServe E Service Suite of software modules locally
An OUTSOURCED SERVICE DESK manned by IndeServe personnel remotely using the same IndeServe E Service Suite of software modules
National Service Centre
Requesters
Customer’s
Help Desk

5. Clicking on to ‘Service Desk’
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CUSTOMER
2ND LEVEL
SERVICE
3RD LEVEL
SERVICE
IndeServe’s
National Service Centre
Our Outsourced ‘Service Desk’’
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CUSTOMER
IndeServe Resolvers
and Frontline
Technicians & Engineers
3rd Party Service
Partners
Suppliers
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CUSTOMER
1st level trained operators,
Technology, Location,
Processes, Management
24/7 Request To Completion
service operations
Password-secure Web Access
Telephone, or Fax:
SERVICE REQUESTS, PURCHASES, QUOTATIONS, TRACKING, REPORTING, INFORMATION RETRIEVAL
FACILITY MANAGEMENT
Information Technology
Telecommunications
Cabling Infrastructure
Electrical Infrastructure
Power Management
Security
Air Conditioning
Heating & Ventilation
Building Maintenance
E Service Suite
Web applications for
customer online requests,
purchasing, tracking
and retrieval
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CUSTOMER
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Customer Sub-webs
Document storage & retrieval
Online asset register
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CUSTOMER

6. OUTSOURCED SERVICE DESK
Easy Access! It’s a SPOC!
Customer
Access!
‘Business 2 Business’
OUTSOURCED SERVICE DESK
Sub-web
Jobs request records
Quotations
Custom Packaged Priced Services
Reporting: Stats, Trends, SLAs, Recommendations
Site records, Maintenance records, Audits,
Network diagrams, As-builts, Plans
Asset Records, Inventory Records
1st level Resolvers
Schedulers & Resourcers
2nd and 3rd level Resolvers
Service Delivery management
Database and Sub-web management
Reporters and Draughtsmen

7. 50 to 5,000 staff, 1 to many locations
‘Service Desk’ Users
50 to 5,000 staff, 1 to many locations
Central government departments
State-owned enterprises
Local government
Banks & Financial Houses
Insurance companies
Medical fraternity
Energy companies
Professional practices
Property companies
Chain enterprises, eg, Hotels, Retail, Wholesale

8. ‘Service Desk’ Differentiators
IndeServe is a national services company
We are proven experts at delivering quality service
We are specialists in dealing with trades suppliers and service providers
We apply these to take responsibility for ensuring your assets and infrastructure are continuously optimised
We make it happen on time and let you get on with your core business activities

9. ‘Service Desk’ Availability
The solution is ready to go!
High points for more development:
Refine the pricing model
General reporting
Asset management
Service level performance analysis
Procedure disciplines: customer training, customer satisfaction, reporting and reviews, internal reporting and analysis

10. Insert Product Photograph Here
Your Logo Here
‘Service Desk’
Insert Product Photograph Here