1. OBSERVATION AND FEEDBACK GIVING AND RECEIVING PROFESSIONAL FEEDBACK Uwe Pohl

2. WHAT IS FEEDBACK? information on the effect of your actions

3. If the receiver is not in the mood to accept the feedback, however well it is given, most of it will be wasted. (Rae, 1994: 143)

4. WHAT IS FEEDBACK? information on the effect of your actions a balance of maintaining relationships and achieving goals

5. RELATIONSHIPS high high low low GOALS

6. THE ROLE OF FEEDBACK IN TRAINING to improve performance to improve performance to inform about progress made to inform about progress made to motivate or build confidence by emphasising strengths to motivate or build confidence by emphasising strengths to help think critically to help think critically to lead toward independent practice to lead toward independent practice

7. SOME PROFESSIONAL FEEDBACK TECHNIQUES Listening and attending Listening and attending Reflecting back and focusing Reflecting back and focusing Challenging Challenging Disclosing Disclosing

8. SUMMARY: A FEW DOS TO MAKE YOUR FEEDBACK EFFECTIVE choose the time and place wisely choose the time and place wisely begin and end on a positive note begin and end on a positive note avoid scoring points avoid scoring points try to describe rather than evaluate try to describe rather than evaluate