1. Welcome
Team presentation: Designing Compassionate Care - Livewell Southwest

2. Introducing the Glenbourne Unit
Acute Mental Health Unit
The importance of compassion is well-recognised …little guidance around how to operationalise it.
Values…how do you make this tangible? How to know if you are doing it well?
Reviewing existing working groups and setting this as a priority and reviewing it against existing priorities.
QI becomes vehicle to systematically and methodically assess and apply implementation.

3. Supporting people we care for
Driver diagram
To increase the overall outcome measures by 50% (aggregate) by April 2019
Self-compassion
Systems and Processes
Supporting people we care for
Supporting the team
Talk about things we were doing and pulling together things which are coherent strategy towards compassionate care

4. Measures
SCORE survey
Compassion focused measures

12. Compassion focused measures
Compassion scale
Self-compassion scale
Professional quality of life
Warwick-Edinburgh wellbeing scale

13. Unit-wide activities for staff
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Unit-wide activities for staff

14. 2017 Reflective Practice data
124 attendees over the course of 2017

15. PDSA Testing ramps: Reflective Practice
DATA FEEDBACK TO FRONTLINE STAFF
Cycle 1E: Increasing scope of staff attending
Cycle 1D: Develop content and restorative factors
Cycle 1C: Room availability and centrality
Cycle 1B: Permission to attend when busy
Cycle 1A: Facilitator availability

16. PDSA Testing ramps: Incident huddle
DATA FEEDBACK TO FRONTLINE STAFF
Cycle 1D: Feedback and actions
Cycle 1C: Suitable timing
Cycle 1B: Preparation
Cycle 1A: Facilitator availability

17. PDSA Testing ramps: Turbo teach
DATA FEEDBACK TO FRONTLINE STAFF
Cycle 1E: Promoting the timetable
Cycle 1D: Expectation to attend
Cycle 1C: Protected time to prep teaching
Cycle 1B: Empowering range of staff to deliver training
Cycle 1A: Agreeing curriculum

18. Staff Compassion Focused Therapy training

19. PDSA Testing ramps: Visual philosophy
DATA FEEDBACK TO FRONTLINE STAFF
Cycle 1E: Promoting the timetable
Cycle 1D: Expectation to attend
Cycle 1C: Protected time to prep teaching
Cycle 1B: Extending to visiting professionals and the public
Cycle 1A: Compassion and positivity for staff

20. Building the philosophy visually

21. Building the philosophy visually

22. What impact do these images have on you?
“The images have made me smile when I’ve needed it most. The quotes can be quite thought provoking and have made me think about things differently.”
“They stay with me through the day and also make me reflect, be more positive about things, and about myself, give me confidence and most importantly make me feel like I belong to a community.”

23. Building the philosophy visually for colleagues

24. Celebrating success and special events

25. Building the philosophy visually for patients

26. Next Steps and Aspirations
Working Group: Increasing Team Participation and Involvement…Promoting the bidet effect
Ensuring Change ideas are meaningfully co-produced.
Using QI to demonstrate that compassionate care can be operationalised and publish work for others to share

27. Next Steps and Aspirations

28. Thank you for listening
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Thank you for listening
Welcome
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