1. Connecting with Volunteers
Nonprofit 101
Connecting with Volunteers
Donor Experience 101
Bridget L. Brandt

2. HELLO! Bridget L. Brandt Donor Experience 101 #bridgetlbrandt
I don’t know everything, but I’m usually right…and always funny! 

3. What we are going to do today…
Learn why great volunteers matter
Listen to ways to keep great volunteers
Discuss strategies we can implement

4. 1
Why do this?

5. The Harsh Reality
VOLUNTEERS
VOLUNTEERS
#bridgetlbrandt

6. 2
So let’s do something!

7. #10 Face it. Maybe your baby is UGLY.
1. Survey Volunteers
2. Accept the Feedback (No excuses allowed!)
3. Make the changes to serve your customers

8. Tactic #9 Set Your Volunteers Up for Success 8 Fast Facts Who to call
Who does What
Emergency Management
FAQs
#bridgetlbrandt

9. 9
Tactic #8
Stay in Touch
Newsletters- While often unread, it is a great way to keep your name (awareness) high for your organization
marketing- Volunteer focused
Events- Great way to connect in person with 1:Many
In person visits- BEST and always will be (Connect/Network)
#bridgetlbrandt

10. Tactic #7 Use Technology to Help What: Volunteer Spot Why:
1010
Tactic #7
Use Technology to Help
What:
Volunteer Spot
Why:
Track Volunteers
Easy Sign Up
Reminder s
Efficiency Efficiency Efficiency
#bridgetlbrandt

11. Tactic #6
1111
Stalk Your Volunteers
#bridgetlbrandt

12. Tactic #5 Get Social Be where your customers are! Social ads
1212
Tactic #5
Get Social
Be where your customers are!
Social ads
Facebook Ads Resource
Infographics to share
Hubspot How to Use Power Point to Create Infographics
Engage and Monitor
Hootsuite
*Eloqua 2011

13. Tactic #4 Use Video to Educate/Promote 1313 Animoto Tips:
Made in 6 minutes.
Tips:
Post on You Tube and your site
Keep it short
End with a call to action

14. 1414
Tactic #3
One Bad Apple
#bridgetlbrandt

15. Tactic #2 Their time is just as valuable as your time 1515
#bridgetlbrandt

16. “The deepest principle in the human nature is the craving to be appreciated.”
-William James
Tactic #1
Show your appreciation in many ways, as often as you can.

17. 1717
AND ALWAYS!!!!
HAND WRITE THANK YOUS!
#bridgetlbrandt

18. ACTIVITY What I do to keep GREAT Volunteers! Donor Experience 101
Bridget L. Brandt

19. Facebook: https://www.facebook.com/donorexperience101
THANK YOU!
BRIDGET L. BRANDT
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